Alexandra Goins
Marion,Indiana
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
American health network
05.2022 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Disney College Program Intern
Walt Disney World Company
01.2020 - 03.2020
- Enhanced guest experiences by providing exceptional customer service and maintaining a positive attitude.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Attended regular training sessions to stay current on company policies, safety protocols, and operational updates.
- Maintained high standards of personal appearance by adhering to Disney''s grooming guidelines at all times.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
Kennel Attendant
Lucky dog boarding kennel
06.2017 - 12.2019
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
Education
National Healthcare Association
01.2024
Bachelor of Science -
Manchester University
North Manchester, Indiana05.2022
High School diploma, Honors program -
Mississinewa High school
Gas City, Indiana01.2018
Skills
- Good communication
- Teamwork
- Self-motivation
- Front desk/reception skills
- Telephone Etiquette
- Phlebotomy Techniques
- Empathy skills
- Experience with scheduling appointments and computer systems
- Science background
- Laboratory Specimen Collection
- Immunization Administration
- Sterilization Techniques
- Patient Scheduling
Accomplishments
- Dean list
- National Honor Society
- Graduated high school with "Highest Honors" (4.0 GPA)
- Graduated in the top 10% of my high school class
- Deca District winner 2016, 2017, and 2018
- Gas City Chamber student member (attended monthly lunch meetings with local business and business owners)
Coursework
- Human physiology
- Biology
- Immunology
- Chemistry
Research Internship
Examining the Functionality and Importance of MED16 in Soybean Cold Responses, Dr. Jennifer Robison, RobiSci Lab, Manchester University
Volunteer Experience
- Missions trip to Honduras
- Local women’s shelter
- Grant County Rescue Mission
- Grant County Humane Society
Timeline
Medical Assistant
American health network
05.2022 - Current
Disney College Program Intern
Walt Disney World Company
01.2020 - 03.2020
Kennel Attendant
Lucky dog boarding kennel
06.2017 - 12.2019
National Healthcare Association
Bachelor of Science -
Manchester University
High School diploma, Honors program -
Mississinewa High school