Julissa Story Cruz
Summary
Highly motivated college student pursuing a Bachelor’s Degree in Psychology, with strong research, collaboration, and service skills. Eager to contribute to a dynamic team while gaining hands-on experience in a challenging and growth-oriented environment. Recognized for adaptability and reliability, with a commitment to helping organizations achieve their goals.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Medical Assistant
Skin Care Specialty Physicians
02.2026 - Current
- Administered patient care procedures, ensuring adherence to safety and hygiene protocols.
- Assisted with skin evaluations and treatment plans, enhancing patient education on skincare practices.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Monitored patient progress post-treatment, providing follow-up support to enhance satisfaction outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Stock Associate/ Assistant Team Lead
Walmart Supercenter
07.2021 - 12.2025
- Provided personalized superior customer service across all departments, assisting with product selection and inquiries.
- Utilized effective sales and presentation techniques to meet customer needs and drive satisfaction.
- Communicated and reported customer concerns, safety hazards, and product or display issues to management.
- Maintained product knowledge to inform customers about features, styles, and availability.
- Ensured a clean, organized, and visually appealing sales floor to enhance the shopping experience.
Child and Youth Program Assistant (Seasonal)
Army Management Command
06.2025 - 08.2025
- Assisted in planning, coordinating, and leading age-appropriate activities to support the development of children and youth.
- Fostered a welcoming, inclusive environment that encouraged positive interactions and participant engagement.
- Implemented daily schedules and activity plans aligned with developmental stages and program goals.
- Delivered structured programming using prepared curricula and activity materials.
- Communicated effectively with staff, management, and parents to provide updates on activities and participant progress.
- Conducted inventory of supplies and equipment; identified and reported items in need of replenishment.
- Supported the physical and emotional well-being of children, ensuring a safe and nurturing environment.
Carhop
Sonic Drive-In
08.2020 - 06.2021
- Delivered fast, friendly, and accurate service to guests, ensuring a positive customer experience.
- Guided customers through menu options and customizations with in-depth product knowledge.
- Resolved customer concerns promptly to ensure satisfaction and repeat business.
- Maintained strict adherence to safety, cleanliness, and sanitation standards.
- Represented the Sonic brand with a consistently positive attitude and professional demeanor.
- Supported team members with flexibility and a collaborative mindset.
- Applied strong communication skills, including basic math and reading, in daily transactions and tasks.
Education
BA - Psychology
Towson University
Towson, MD05.2027
BA - Psychology
University of Maryland Global Campus
12.2025
Associate of Arts - Psychology
Stevenson University
Maryland05.2025
High School Diploma -
Joppatowne High School
Maryland05.2023
Skills
- Computer and Technical Skills: Microsoft Office, Google Workspace, Email and telephone correspondence, Apple and Windows operating systems, Scheduling and calendar management, Data entry, Document management
- Professional Skills: Customer service and client relations, Verbal and written communication, Organization, Time management, Multitasking in fast-paced environments, Team collaboration, Conflict resolution, Attention to detail, Adaptability, Email and telephone etiquette, Active Listening
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Customer relationships
- Activity organization
- Patience and empathy
- Writing and verbal communication
- Professionalism and ethics
- Good communication
- Strong work ethic
Certification
Basic Life Support (BLS), CPR, and First Aid Certification - American Red Cross | Earned 1/22/2026 | Expires 1/22/2028
Timeline
Medical Assistant
Skin Care Specialty Physicians
02.2026 - Current
Child and Youth Program Assistant (Seasonal)
Army Management Command
06.2025 - 08.2025
Stock Associate/ Assistant Team Lead
Walmart Supercenter
07.2021 - 12.2025
Carhop
Sonic Drive-In
08.2020 - 06.2021
BA - Psychology
University of Maryland Global Campus
BA - Psychology
Towson University
Associate of Arts - Psychology
Stevenson University
High School Diploma -
Joppatowne High School