Alexandra Golovina
Altamonte Springs,FL
Summary
Dynamic and customer-focused waitress with 6 years of experience in the hospitality industry, excelling in fast-paced dining environments. Proven ability to deliver exceptional service while maintaining cleanliness standards and managing table turnover to increase efficiency. Recognized for handling high-pressure situations effectively, leading to significant improvements in customer satisfaction and retention rates. Committed to further enhancing guest experiences and driving operational success.
Overview
3
3
years of professional experience
Work History
Waitress
Waffle House
Altamonte Springs, FL
09.2022 - Current
- Mastered Waffle House’s unique call-out terminology to efficiently communicate orders to the kitchen, ensuring accuracy and coordination during high-volume service
- Ensured cleanliness and organization of the dining area, including resetting tables within 5 minutes for new guests
- Consistently adhered to Waffle House’s mandated 10 Steps of Service, ensuring a standardized and exceptional dining experience for every guest
- Processed payments accurately using a POS system and handled cash, credit, and split bills
- Provided attentive and friendly service to guests, ensuring satisfaction
- Handled multiple tables and to-go orders efficiently during peak hours while maintaining accuracy in orders
- Assisted with training new employees
Food runner
Chili’s
Apopka, FL
07.2022 - 09.2022
- Collaborated with the kitchen staff to ensure timely delivery of food
- Delivered food and beverages promptly, ensuring all orders met customer expectations
- Worked collaboratively with servers and management to ensure smooth operations and exceptional guest experiences during high-pressure shifts
Server/Cashier
Zaza Cuban Comfort Food
Altamonte Springs, FL
09.2021 - 06.2022
- Provided respectful and personalized service to guests from diverse cultural backgrounds, accommodating dietary preferences and communicating effectively to ensure a welcoming dining experience for all
- Maintained knowledge of the menu, including daily specials and allergy information, to answer guest inquiries
- Upsold menu items such as beverages and desserts to increase sales revenue
- Addressed and resolved guest concerns or complaints professionally and promptly
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05-2020
Skills
- Exceptional guest service
- Commitment to Professionalism
- Efficient multitasking
- Analytical Problem-Solving
- Time Management and Organization
- Attention to detail
- Reliability and punctuality
- Dining area maintenance
- Payment processing
- Price memorization
- Guest relations
- Food safety oversight
- Inventory Restocking
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Waitress
Waffle House
09.2022 - Current
Food runner
Chili’s
07.2022 - 09.2022
Server/Cashier
Zaza Cuban Comfort Food
09.2021 - 06.2022
High School Diploma -
Lake Brantley High School