Daniya Davis
Orlando,FL
Summary
Guest-Focused Disney HBCU College Program Cast Member experienced in creating magical experiences through exceptional hospitality and service. Delivered personalized Guest interactions and maintained world-renowned standards of safety and cleanliness while collaborating with cross-functional teams. Transitioning into new field, leveraging strong communication and teamwork skills to contribute effectively to new environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Disney HBCU College Program – Custodial Cast Member
Walt Disney World Resort
05.2026 - Current
- Deliver exceptional Disney-quality Guest service by welcoming and assisting thousands of Guests each day while creating magical experiences.
- Provided direction, attraction information, park recommendations, and operational updates to enhance Guest experiences throughout the park.
- Proactively anticipate Guest needs and resolve concerns with professionalism while maintaining Disney's high standards of Courtesy, Safety, Show, Inclusion, and Efficiency.
- Build positive relationships with Guests through meaningful interactions and personalized service.
- Maintain the cleanliness and appearance of high-traffic Guest areas while ensuring a safe and welcoming environment.
- Responded promptly to spills, safety concerns, and operational requests, ensuring minimal disruption to Guest experiences.
- Collaborated with leaders and Cast Members across operational teams to streamline park operations and enhance overall Guest satisfaction.
- May 2026 – Present
Crew Member
Little Caesars
05.2024 - 11.2025
- Provided friendly, efficient customer service, enhancing customer satisfaction in high-volume environment.
- Processed transactions accurately, ensuring quality service and customer retention.
- Prepared food according to company standards, contributing to overall operational success.
- Collaborated with team members to enhance workflow efficiency. to achieve daily operational goals.
Substitute Paraeducator
San Lorenzo Unified School District
02.2024 - 08.2025
- Assisted students with diverse educational and behavioral needs across multiple classroom settings to enhance their learning experience.
- Collaborated with teachers and staff to maintain safe, productive learning environments.
- Fostered positive relationships through patience, empathy, and effective communication.
- Adapted quickly to changing assignments and classroom environments.
- Coordinated multiple responsibilities while demonstrating professionalism and flexibility to ensure smooth classroom operations.
- February 2024 – August 2025
Crew Member
Tropical Smoothie Cafe
02.2019 - 06.2022
- Delivered exceptional customer service while preparing food and beverages to enhance customer satisfaction.
- Ensured adherence to food safety and cleanliness standards to support a safe dining environment.
- Maintained food safety and cleanliness standards.
- Supported daily operations by ensuring smooth workflow among team members.
Education
Bachelor of Science - Psychology
Norfolk State University
Norfolk05-2027
High School Diploma -
Western Branch Highschool
Chesapeake, VA06-2022
Skills
- Exceptional Guest Service
- Quality Guest Experience
- Guest Relations
- Hospitality
- Customer service
- Professional communication
- Professional Communication
- Teamwork
- Prioritization
- Adaptability
- Problem Solving
- Outdoor Team Support
- Outdoor Operations
- Operational Support
- Multitasking
- Multitasking
- Team collaboration
- Point-of-Sale Operations
- Facility Maintenance
- Attention to detail
Certification
Valid Driver's License
Personal Information
Driving License: Valid Driver's License
ADDITIONAL QUALIFICATIONS
- Disney HBCU College Program Participant
- Clean Driving Record
- Comfortable operating in fast-paced outdoor environments
- Passionate about creating magical, memorable Guest experiences
Timeline
Disney HBCU College Program – Custodial Cast Member
Walt Disney World Resort
05.2026 - Current
Crew Member
Little Caesars
05.2024 - 11.2025
Substitute Paraeducator
San Lorenzo Unified School District
02.2024 - 08.2025
Crew Member
Tropical Smoothie Cafe
02.2019 - 06.2022
Bachelor of Science - Psychology
Norfolk State University
High School Diploma -
Western Branch Highschool