ALEXANDRA GOMES
Moura
Summary
Dedicated and experienced waitress with exceptional customer service skills who wants to improve skills and ensuring costumer satisfaction, eye on increase sales, acquire experience in hospitality field and grow professionally. Detail-oriented and highly motivated team player.
Overview
10
10
years of professional experience
Work History
Waitress Trainer
Ritz-Carlton
03.2024 - 03.2025
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff at the different outlets in the hotel (2 Restaurants, 2 Bars, Coffee House, Omakase, In Room Dinning, Banquets and Pool).
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly practicing the values of Ritz Carlton chain.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Assisted new hires and another colleagues in acclimating to the workplace by providing support and guidance throughout their training period in the different outlets.
- Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
- Demonstrated strong knowledge of food and beverage service standards, working in different positions like food runner or server assistant at the hotel distinct outlets and led by example to instill in new servers and colleagues.
Waitress
Hotel Geysir
09.2022 - 02.2024
- Waitress A La Carte - serving customers, taking orders, and ensuring customer satisfaction.
- Buffets events Supervisor.
- Bartender and coffee shop.
- Efficient multi-tasker, handling high-pressure situations with grace and maintaining a positive attitude.
- Strong knowledge of menu items, ingredients and allergies, providing accurate information to customers.
- Efficiently handled cash transactions, including accurately processing payments and providing change.
Waitress
Taberna do Barranquenho, Lda.
07.2018 - 09.2022
- Bartending experience in high-volume, fast-paced environments, handling diverse drink orders and ensuring customer satisfaction.
- Demonstrated ability to effectively multitask, prioritize tasks, and manage time efficient during busy shifts.
- Proven expertise in upselling and suggestive selling techniques, increasing average sales.
- Efficiently managed multiple tables, prioritizing and delivering orders accurately and timely.
- Collaborated with kitchen staff.
- Effectively handled cash transactions, including accurately processing payments and providing change.
Pharmacy Technician
Farmacia Faria, Ldt.
07.2017 - 07.2018
- Proficient in utilizing pharmacy computer systems to process prescriptions and maintain patient profiles
- Trained in compounding medications and ensuring adherence to state and federal regulations for pharmacy operations
Phsycomotricist
Casa Da Divina Providencia
01.2015 - 07.2017
- Psychomotricians assist and treat healthcare users with varying degrees of psychological, psychosocial, or psychosomatic behavioural or corporal disorders and pathogenic conditions by means of psychotherapeutic methods in a multidisciplinary team
Education
Postgraduate Level Pharmacy Technician - Medicines, Sells Management And Marketing.
Postgraduate School of Health And Management
Lisbon, Portugal01.2018
Basic Life Support (BLS) -
American Heart Association, Ltd.
Lisbon, Portugal01.2017
Massage Therapist -
Massage Therapist Training Center
Lisbon, Portugal01.2016
Phsycomotricity University Degree - Psychology, Social Behavior And Anatomy.
Evora University
Evora, Portugal01.2014
Skills
- Customer service
- Problem solving
- Teamwork
- Communication
- Conflict resolution
- Multi-tasking
- Adaptability
- Team motivation
Driving License - Type
B License
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Waitress Trainer
Ritz-Carlton
03.2024 - 03.2025
Waitress
Hotel Geysir
09.2022 - 02.2024
Waitress
Taberna do Barranquenho, Lda.
07.2018 - 09.2022
Pharmacy Technician
Farmacia Faria, Ldt.
07.2017 - 07.2018
Phsycomotricist
Casa Da Divina Providencia
01.2015 - 07.2017
Postgraduate Level Pharmacy Technician - Medicines, Sells Management And Marketing.
Postgraduate School of Health And Management
Basic Life Support (BLS) -
American Heart Association, Ltd.
Massage Therapist -
Massage Therapist Training Center
Phsycomotricity University Degree - Psychology, Social Behavior And Anatomy.
Evora University
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