Gineth Alexandra Gomez Perez
Boston,MA
Summary
Dynamic leader with proven success in operations management and team building, notably at Aquitainechestnuthill. Excelled in fostering employee growth, achieving high customer satisfaction, and driving sales profitability. Skilled in staff training/development and customer relationship management, ensuring long-term success and loyalty through strategic oversight and effective communication.
Overview
9
9
years of professional experience
Work History
General Manager
Aquitainechestnuthill
04.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Supervisor of Operations
Teleperformance
01.2020 - 06.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Cashier Supervisor
Greenhouse Kitchen
12.2017 - 07.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Server
Barcelonawinebar
11.2015 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Bussines
Csi High School For International Studies
Boston, MA11.2018
Bachelor of Arts - English C3
Approach International Student Center
Allston, MA01.2018
Bachelor of Arts - Journalism
Universidad Cooperativa De Colombia
Bogota, Colombia12.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Aquitainechestnuthill
04.2022 - Current
Supervisor of Operations
Teleperformance
01.2020 - 06.2020
Cashier Supervisor
Greenhouse Kitchen
12.2017 - 07.2019
Server
Barcelonawinebar
11.2015 - 07.2019
No Degree - Bussines
Csi High School For International Studies
Bachelor of Arts - English C3
Approach International Student Center
Bachelor of Arts - Journalism
Universidad Cooperativa De Colombia
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