Alexandra Gomez Reyes

Baltimore,MD

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

year of professional experience

Language

Work History

Hotel Front Desk Agent

Baltimore Plaza Hotel

Baltimore, MD

08.2021 - 04.2022

Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Collected room deposits, fees and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Resolved service-related problems and documented actions in system.

Education

High School Diploma -

National Academy Foundation High School

Baltimore, MD

05.2001 -

Skills

Welcoming guests

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Timeline