Alexandra Gomez Reyes
Baltimore,MD
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
1
1
Language
Work History
Hotel Front Desk Agent
Baltimore Plaza Hotel
Baltimore, MD
08.2021 - 04.2022
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
Education
High School Diploma -
National Academy Foundation High School
Baltimore, MD 05.2001 -
Skills
Welcoming guests
Good Telephone Etiquette
Multitasking Abilities
Problem-solving skills
Cash Handling
Time management
Word processing
Timeline
Hotel Front Desk Agent
Baltimore Plaza Hotel
08.2021 - 04.2022
High School Diploma -
National Academy Foundation High School
05.2001 -