Alexandra Green
Reno,NV
Summary
Results-driven professional with expertise in inventory control, issue resolution, and guest service. Proven ability to streamline processes and efficiently manage high volumes of orders.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Compassionate and dedicated individual with a strong educational background that has developed excellent communication, interpersonal, and organizational skills. Through academic coursework and collaborative projects, gained experience working with diverse individuals, promoting engagement, and creating supportive environments. Eager to apply these skills as an Activities Assistant to enhance the quality of life of elderly residents by planning meaningful activities, encouraging social interaction, and fostering a positive, respectful, and engaging atmosphere.
Overview
11
11
years of professional experience
Work History
Drop Ship Expeditor
Henry Schein Medical
Reno, NV
03.2023 - 07.2026
- Coordinated inventory management to ensure timely procurement of dental supplies and equipment.
- Monitored shipment schedules and communicated updates to relevant departments for optimal workflow.
- Identified discrepancies in orders, facilitating prompt resolution with suppliers to maintain accuracy.
- Streamlined order processing procedures, enhancing efficiency in product delivery timelines.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
- Collaborated with suppliers for timely delivery, minimizing production delays.
- Handled 30+ email inquiries and completed 20+ orders daily, ensuring efficient operations and customer satisfaction.
Customer Service Representative
Tom Duffy CO.
Sparks, NV
06.2021 - 01.2023
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Assisted in training new team members on company policies and customer interaction techniques.
- Maintained accurate records of customer interactions using CRM software for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed and maintained filing systems, enhancing document retrieval efficiency and compliance with regulations.
Merchandiser
The Home Depot Inc
Reno, NV
08.2015 - 06.2021
- Collaborated with cross-functional teams to enhance merchandising strategies and customer engagement.
- Developed visual displays aligned with brand guidelines to drive sales and improve customer experience.
- Trained junior staff on merchandising best practices and effective stock management techniques.
- Managed seasonal merchandising campaigns, ensuring timely execution and adherence to company standards.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Arranged consistent shelves, bins, and racks at 4 locations by following established planograms.
Education
Bachelor of Science - Human Services
Southern New Hampshire University
Hooksett, NH08-2026
Skills
- Inventory control
- Team member training
- Strong organization
- Issue resolution
- Work order management
- Customer relations
- Relationship building
- Computer proficiency
- Follow-up skills
- Product knowledge
- Creative planning
- Flexibility
- Documentation skills
- Office administration
Timeline
Drop Ship Expeditor
Henry Schein Medical
03.2023 - 07.2026
Customer Service Representative
Tom Duffy CO.
06.2021 - 01.2023
Merchandiser
The Home Depot Inc
08.2015 - 06.2021
Bachelor of Science - Human Services
Southern New Hampshire University