Alexandra Greene
WIMAUMA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Honda of Sarasota
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for the customer.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Transporter
U.S. Army Active Duty
09.2019 - 11.2022
- Ensured safe delivery of critical military assets.
- Offered military logistics support to guarantee operational efficiency.
- Conducted regular preventative maintenance on military vehicles.
- Ensured effective operation of heavy machinery.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Supported smooth facility operations by coordinating with warehouse staff on loading/unloading procedures and inventory management.
- Handled sensitive materials responsibly, ensuring proper packaging and secure transport to destination points.
Customer Service Manager
Walmart
05.2018 - 02.2019
- Maintained a safe and supportive work environment.
- Addressed disagreements courteously to achieve resolution.
- Coached incoming employees on organizational standards and protocols.
- Managed cash handling tasks in busy periods, ensuring faster service.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Childcare Worker
Learn n Laugh Academy
02.2017 - 04.2018
- Ensured children's safety and assisted with daily needs.
- Encouraged confidence by maintaining positive engagement with children.
- Ensured continuous engagement in various growth-focused activities.
- Enhanced collaborative interactions among team members and parents.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Promoted language development by incorporating storytelling, music, and conversation into daily activities.
Education
Advanced Individual Training -
U.S. Army Transportation School
Ft. Leonard Wood, MO01.2020
High School Diploma -
Braden River High School
Bradenton, FL05.2017
Skills
- Bilingual
- Effective Communication
- Time Management
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Microsoft outlook
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Honda of Sarasota
01.2023 - Current
Transporter
U.S. Army Active Duty
09.2019 - 11.2022
Customer Service Manager
Walmart
05.2018 - 02.2019
Childcare Worker
Learn n Laugh Academy
02.2017 - 04.2018
Advanced Individual Training -
U.S. Army Transportation School
High School Diploma -
Braden River High School