- Getting involved in local advocacy groups to promote positive change in the community
- Coding and Programming
- Passionate about balancing physical health with mental and emotional wellness
- Robotics
Alexandra Gunn
Addison,TX
Summary
Dynamic Office Manager with proven expertise at Lumen's Law Group PLLC in optimizing billing processes and enhancing vendor engagement. Skilled in payroll management and relationship building, I successfully streamlined financial systems, ensuring cost control and efficient operations. Recognized for fostering a collaborative team environment and delivering exceptional administrative support.
Overview
2
2
years of professional experience
Work History
Office Manager
Lumen's Law Group PLLC
11.2023 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Completed bi-weekly payroll for 7 employees.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Customer Service Representative
Destination Pet
09.2023 - 02.2024
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and provided backup support for organizational leadership.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Paris High School
Paris, TX06-2020
Skills
- Billing
- Vendor engagement
- Staff hiring
- Bookkeeping
- Relationship building
- Business administration
- Payroll and budgeting
- Administrative support
- Technical support
- Data entry
- Contract administration
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Edge
Microsoft Word
Quickbooks
Python coding proficiency
Slight Javascript proficiency
SecuriSync
Timeline
Office Manager
Lumen's Law Group PLLC
11.2023 - Current
Customer Service Representative
Destination Pet
09.2023 - 02.2024
High School Diploma -
Paris High School