Alexandra Gunnes
Coral Springs,FL
Summary
Client Support Specialist bringing exceptional oral and written communication skills, active listening, and problem-solving abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Insurance Client Support Specialist
Craig Savant Ins Agency INC
11.2021 - Current
- Tasked with responding to customer inquiries, resolving complaints, and providing comprehensive product information to potential clients.
- Evaluate customer policies and route calls to sales agents for policy initiation or upgrades.
- Ensure precise processing of client policy modifications based on provided data.
- Monitor all customer inquiries and follow up to confirm that all policy-related questions are resolved.
Lead Hostess
Rivertail
05.2021 - 11.2021
- Great guest warmly and with a friendly demeanor.
- Coordinate and seat guests to balance server workload and maximize efficiency.
- Oversee restaurant activity to optimize seating arrangements and ensure a seamless dining experience.
- Manage and coordinate reservations, prioritizing them to ensure optimal customer accommodation.
Server & Hostess
Red Door Asian Bistro and Hibachi
02.2021 - 05.2021
- Engaged with customers to understand their dining preferences, provided dish recommendations, upsold beverages, appetizers, and desserts, and addressed menu items and ingredient inquiries.
- Set up tables for meals by arranging linens, silverware, and glassware, and maintained cleanliness by clearing used dishes and glasses from tables and counters.
- Regularly checked on customers to ensure their food was satisfactory and promptly addressed any additional requests or needs.
- Welcomed guests and escorted them to their designated tables.
- Address guest requests and complaints, escalating significant issues to the manager when necessary.
- Accepted and organized reservations, prioritizing them to ensure optimal customer accommodations.
Point-of-Sale Representative
Coach Outlet Store
11.2019 - 01.2021
- Facilitated customer checkouts while capturing email information.
- Ensured cleanliness and organization of the cash register area.
- Efficiently managed store restocking operations.
- Assisted customers with locating products.
Education
Associate Degree - Cosmetology
Chippewa Valley Technical College
Eau Claire, WI08.2019
High School Diploma -
Memorial High School
Eau Claire, WI06.2017
Skills
- POS Systems
- Teamwork
- Time Management
- Adaptability
- Leadership
- Attention To Detail
Timeline
Insurance Client Support Specialist
Craig Savant Ins Agency INC
11.2021 - Current
Lead Hostess
Rivertail
05.2021 - 11.2021
Server & Hostess
Red Door Asian Bistro and Hibachi
02.2021 - 05.2021
Point-of-Sale Representative
Coach Outlet Store
11.2019 - 01.2021
Associate Degree - Cosmetology
Chippewa Valley Technical College
High School Diploma -
Memorial High School
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