Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Gunnes

Coral Springs,FL

Summary

Client Support Specialist bringing exceptional oral and written communication skills, active listening, and problem-solving abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Insurance Client Support Specialist

Craig Savant Ins Agency INC
11.2021 - Current
  • Tasked with responding to customer inquiries, resolving complaints, and providing comprehensive product information to potential clients.
  • Evaluate customer policies and route calls to sales agents for policy initiation or upgrades.
  • Ensure precise processing of client policy modifications based on provided data.
  • Monitor all customer inquiries and follow up to confirm that all policy-related questions are resolved.

Lead Hostess

Rivertail
05.2021 - 11.2021
  • Great guest warmly and with a friendly demeanor.
  • Coordinate and seat guests to balance server workload and maximize efficiency.
  • Oversee restaurant activity to optimize seating arrangements and ensure a seamless dining experience.
  • Manage and coordinate reservations, prioritizing them to ensure optimal customer accommodation.

Server & Hostess

Red Door Asian Bistro and Hibachi
02.2021 - 05.2021
  • Engaged with customers to understand their dining preferences, provided dish recommendations, upsold beverages, appetizers, and desserts, and addressed menu items and ingredient inquiries.
  • Set up tables for meals by arranging linens, silverware, and glassware, and maintained cleanliness by clearing used dishes and glasses from tables and counters.
  • Regularly checked on customers to ensure their food was satisfactory and promptly addressed any additional requests or needs.
  • Welcomed guests and escorted them to their designated tables.
  • Address guest requests and complaints, escalating significant issues to the manager when necessary.
  • Accepted and organized reservations, prioritizing them to ensure optimal customer accommodations.

Point-of-Sale Representative

Coach Outlet Store
11.2019 - 01.2021
  • Facilitated customer checkouts while capturing email information.
  • Ensured cleanliness and organization of the cash register area.
  • Efficiently managed store restocking operations.
  • Assisted customers with locating products.

Education

Associate Degree - Cosmetology

Chippewa Valley Technical College
Eau Claire, WI
08.2019

High School Diploma -

Memorial High School
Eau Claire, WI
06.2017

Skills

  • POS Systems
  • Teamwork
  • Time Management
  • Adaptability
  • Leadership
  • Attention To Detail

Timeline

Insurance Client Support Specialist

Craig Savant Ins Agency INC
11.2021 - Current

Lead Hostess

Rivertail
05.2021 - 11.2021

Server & Hostess

Red Door Asian Bistro and Hibachi
02.2021 - 05.2021

Point-of-Sale Representative

Coach Outlet Store
11.2019 - 01.2021

Associate Degree - Cosmetology

Chippewa Valley Technical College

High School Diploma -

Memorial High School

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Alexandra Gunnes