Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandra Guzules

Santa Clara,CA

Summary

Customer Service Representative with experience in telephone
customer service, including sales, and customer care. Skills in active listening, as well as oral and written communication. Enhances customer experiences by employing service-oriented behaviors, and providing customized solutions.

Overview

Work History

Phone Sales Representative

Wind
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Recorded and updated customer information in online systems.

Barista

Grace Caffe
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista

Coffee Island
06.2019 - 08.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Veterinary - Veterinary Medicine (Pre-Veterinarian)

Iek Enosi
Greece
09.2020

Certification of Completion - Kids With Special Needs

Iek Enosi
Greece
05.2020

No Degree - Esthetician

Iek Akmi
Greece
2019

Skills

  • Calm and Professional Under Pressure
  • Computer Proficiency
  • Customer Service
  • Product Promotion

Languages

Albanian
Native or Bilingual
Greek
Native or Bilingual

Timeline

Barista

Coffee Island
06.2019 - 08.2019

Phone Sales Representative

Wind

Barista

Grace Caffe

Veterinary - Veterinary Medicine (Pre-Veterinarian)

Iek Enosi

Certification of Completion - Kids With Special Needs

Iek Enosi

No Degree - Esthetician

Iek Akmi

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Alexandra Guzules