Alexandra Hassoldt
Boulder City,NV
Summary
Experienced customer service professional with a strong ability to build rapport and enhance customer experiences. Proven track record of driving revenue through successful sales techniques and deep product knowledge. Dedicated to delivering exceptional service, exceeding customer expectations, and creating positive interactions that lead to long-lasting relationships and repeat business.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Hospitality/Server
Southwest Diner
07.2024 - Current
- Enhanced guest dining experience through effective communication, problem-solving, and extensive product knowledge.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
EMT-Basic
Falck
01.2022 - 08.2023
- Administered emergency medical care during critical incidents, ensuring patient safety and comfort.
- Operated emergency response vehicles and equipment, maintaining readiness for rapid deployment.
- Collaborated with healthcare professionals to assess and prioritize patient treatment needs.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
EMT/Detox Technician
South Coast Behavioral Health
06.2021 - 11.2021
- Executed medication protocols with precision.
- Fostered a therapeutic setting by prioritizing client safety and comfort.
- Collaborated with a multidisciplinary team to lead milieu activities tailored to the specified population.
- Adheres to set policies and procedures, ensuring compliance with quality assurance program.
- Utilized strong interpersonal skills to establish trust and rapport with patients, increasing their receptiveness to treatment and support services.
Food Server
Buffalo Wild Wings
12.2018 - 04.2021
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Resolved customer inquiries and complaints promptly, maintaining professionalism under pressure.
- Implemented upselling techniques, increasing average check size through effective product recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Scuba Instructor
Fathom Five Divers
02.2017 - 11.2018
- Issued certifications to students meeting required scuba skill proficiency and compliance standards.
- Engaged in reef surveys and clean-up initiatives with multiple conservation organizations.
- Conducted classroom instruction and organized sessions for up to 8 students.
- Generated revenue through sales of diving equipment and experiences.
- Supported regular maintenance of scuba equipment and machinery.
PADI Dive Master
Blue View Divers
06.2015 - 11.2016
- Instructed divers on safety protocols and equipment usage to ensure safe diving experiences.
- Developed customized training programs to enhance diver skills and confidence in various environments.
- Generated significant revenue through tourist-focused sales strategies.
- Led group dives, providing real-time feedback and support to enhance participant engagement and safety.
- Evaluated diver performance, identifying areas for improvement and tailoring instruction accordingly.
Aviation Ordnanceman
US Navy
04.2011 - 04.2015
- Supervised ordnance handling and storage procedures to ensure safety compliance.
- Led training sessions for junior personnel on weapon systems and maintenance protocols.
- Developed and implemented efficient inventory management processes for munitions supplies.
- Conducted thorough inspections of ordnance equipment, ensuring operational readiness and reliability.
- Maintained detailed documentation of ordnance operations, contributing to regulatory compliance and reporting accuracy.
- Recognized for consistently maintaining a positive attitude during quarterly reviews.
Education
UCLA Paramedic School - Emergency Medical Services
UCLA
Los Angeles, CA03.2025
High school or equivalent - General
Boulder City High School
Boulder City, NV06.2008
Skills
- Customer service
- Public Speaking
- Teaching (6 years)
- Food Safety
- Military Experience
- Fundraising
- Writing Skills
- Sales
- Classroom Management
Certification
- EMT Certification
- CPR Certification
- First Aid Certification
Timeline
Hospitality/Server
Southwest Diner
07.2024 - Current
EMT-Basic
Falck
01.2022 - 08.2023
EMT/Detox Technician
South Coast Behavioral Health
06.2021 - 11.2021
Food Server
Buffalo Wild Wings
12.2018 - 04.2021
Scuba Instructor
Fathom Five Divers
02.2017 - 11.2018
PADI Dive Master
Blue View Divers
06.2015 - 11.2016
Aviation Ordnanceman
US Navy
04.2011 - 04.2015
High school or equivalent - General
Boulder City High School
UCLA Paramedic School - Emergency Medical Services
UCLA
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