Crystal Castro
Boise,ID
Summary
Motivated, hard worker that has a large amount of customer service experience. Current job has provided the opportunity to engage with guests and build a friendly personality. Taking part in teamwork activities and communication on a daily basis to ensure that guests and other coworkers are being taken care of.
Overview
3
3
years of professional experience
Work History
Hospitality Worker, Server, Bartender
Buffalo Wild Wings
Boise, ID
09.2019 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Practiced cleanliness by wiping down high touch points, and ensuring that guests were in a clean environment.
- Trained new hires in Hospitality and Serving positions on how to greet guest provide great experience for them.
- Worked as a team with different members to ensure guest satisfaction.
- Had to learn and adapt to new protocols, systems, and menus created by corporate.
- Communicated with managers to problem solve complaints.
Retail Sales Associate
Maurices
Burley, ID
06.2019 - 08.2019
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Kinesiology
Boise State University
Boise, ID05.2023
High School Diploma -
Burley High School
Burley, ID05.2018
Skills
- High Volume Dining
- Customer Service and Rapport
- Hospitality and Guest Service
- Conflict and Complaint Resolution
- Staff Training
- Transactions and Cash Handling
- Customer Service
- Teamwork and Professionalism
Timeline
Hospitality Worker, Server, Bartender
Buffalo Wild Wings
09.2019 - Current
Retail Sales Associate
Maurices
06.2019 - 08.2019
Bachelor of Science - Kinesiology
Boise State University
High School Diploma -
Burley High School