Clarissa Gibson
Bradenton,FL
Summary
Dedicated hospitality professional with a proven record in exceptional customer service, cash handling, and food safety. Committed to enhancing guest experiences and ensuring operational efficiency. Motivated server with experience in fine dining, known for effective collaboration with kitchen staff and maintaining high cleanliness standards. Skilled in cash handling and adapting to peak service demands, driving guest satisfaction. Adaptable hospitality professional with strong skills in customer service and food safety. Known for training new team members and resolving guest complaints effectively, ready to leverage expertise to elevate dining experiences.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Hospitality/Server
Ritz-Carlton Club
Sarasota, FL
11.2023 - 11.2025
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in menu presentation and explained food options to guests.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Handled cash transactions accurately and efficiently during busy service periods.
- Adapted to changing demands during peak hours, ensuring smooth operations.
- Trained new team members on service protocols and restaurant standards.
- Resolved guest inquiries and complaints promptly to maintain positive dining experiences.
- Consistently received positive feedback from guests and management alike for exceptional service delivery and dedication to maintaining high standards in hospitality.
- Facilitated seamless payment transactions, accurately processing cash and credit card payments while upholding company policies on gratuities and discounts.
- Maximized efficiency in serving large groups by coordinating with team members on proper order-taking techniques and dividing tasks accordingly.
- Managed high-volume seating arrangements, maintaining an organized flow of guests during peak hours.
- Collaborated with kitchen staff to ensure prompt service and accurate order fulfillment.
- Streamlined dining experiences with efficient table settings and timely food delivery.
- Participated in ongoing professional development workshops to stay current on industry trends and enhance personal skills as a hospitality professional.
- Resolved customer complaints efficiently, ensuring a positive resolution and maintaining guest satisfaction.
Education
High School Diploma -
Ivanna Eudora Kean High School
St. Thomas, U.S.V.ISkills
- Allergy awareness
- Cleanliness standards
- Food safety awareness
- Cash handling proficiency
- Order accuracy
- Fine dining experience
- Table setting expertise
- Reservation management
- Personal hygiene
- Wine pairing
Accomplishments
- Documented and resolved issues which led to results.
- Achieved result through effectively helping with tasks.
- Achieved result by introducing software for typing tasks.
- Supervised team of 11 staff members.
- Achieved result by completing task with accuracy and efficiency.
Certification
- Certificate for Principles of Food Handling and Food Safety.
- Certificate for 5-Star Nominee
Timeline
Hospitality/Server
Ritz-Carlton Club
11.2023 - 11.2025
High School Diploma -
Ivanna Eudora Kean High School