Alexandra Henderson
Elkhart,TX
Summary
Dynamic professional with a background in patient advocacy and exceptional customer service. Known for effective conflict resolution and a commitment to elevating patient/customer satisfaction, ready to leverage expertise in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Surgery counselor
Gold Eye Clinic
Palestine, Texas
03.2026 - 08.2026
- Coordinated surgical schedules across multiple physicians and departments to ensure timely procedures.
- Streamlined communication between patients, surgeons, and nursing teams to enhance coordination.
- Managed appointment bookings to maximize patient access and minimize wait times.
- Addressed customer inquiries and requests to enhance patient satisfaction and trust.
- Contributed innovative solutions to boost team performance and improve outcomes.
Ophthalmic Medical Technician
Gold Eye Clinic
Palestine, Texas
03.2025 - 03.2026
- Conducted patient intake, medical history reviews, and preliminary eye assessments.
- Performed visual acuity tests, tonometry, pupil examinations, and other diagnostics.
- Assisted ophthalmologists during eye exams and various patient procedures.
- Prepared patients and calibrated equipment for ophthalmic evaluations and treatments.
- Maintained accurate patient records to support quality care delivery.
- Educated patients on testing procedures, medications, and follow-up care protocols.
Server/Bartender
Tipsy Tios
Huntsville, Texas
02.2024 - 03.2025
- Delivered exceptional customer service in fast-paced environment, creating welcoming atmosphere for guests.
Ensured positive dining experiences by connecting with customers and addressing needs. - Took orders and efficiently delivered food and drinks to enhance service quality.
Mentored fellow employees, fostering teamwork and improving overall performance. - Maintained in-depth menu knowledge, providing tailored recommendations to guests.
- Demonstrated multitasking, leadership, and problem-solving skills to maintain smooth service operations.
- Managed cash transactions and processed payments accurately to ensure financial integrity.
Education
Some College (No Degree) - Biomedical Sciences
Sam Houston State University
Huntsville, TXSkills
- Surgical coordination
- Patient education
- Surgical patient education
- HIPAA compliance
- Patient advocacy
- Patient engagement
- Conflict resolution
- Team collaboration
Timeline
Surgery counselor
Gold Eye Clinic
03.2026 - 08.2026
Ophthalmic Medical Technician
Gold Eye Clinic
03.2025 - 03.2026
Server/Bartender
Tipsy Tios
02.2024 - 03.2025
Some College (No Degree) - Biomedical Sciences
Sam Houston State University