Jessica Marie Adams
Winston-Salem,NC
Summary
Secure a challenging postion and career opportunity to utilize my training anf skills. To expand my knowledge, learnings, and skills and grow within the company. To continue my education and to learn new things.Team player, deadline drivem. Surgery Coordinator with background scheduling surgical procedures in medical setting. Professional and accurate when communicating with patients to explain pre-operative requirements, schedule, and answer questions. Qualified expert at determining insurance benefits. Courteous professional with many years of experience arranging surgeries for patients. Strong background coordinating services by communicating with insurance companies, surgery facilities, and care team. Talented at maintaining professionalism when addressing patient concerns by thoroughly answering questions. Highly organized Surgery Coordinator with vast experience in managing surgical procedures, from scheduling to post-operative follow-up. Strengths include exceptional coordination skills, adept at liaising between patients, doctors, and insurance companies for seamless healthcare service delivery. Have consistently ensured smooth surgery operations while also focusing on patient care and comfort.
Overview
14
14
years of professional experience
Work History
Senior Surgery Coordinator
Atrium Health Wake Forest Baptist
Winston Salem, NC
02.2023 - Current
- Coordinated surgery schedules to optimize operating room utilization and staff availability.
- Managed patient records and ensured compliance with hospital protocols and regulations.
- Facilitated communication between medical teams regarding surgical procedures and requirements.
- Organized patient consultations and follow-up appointments for surgical procedures.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
- Participated in continuing education courses related to surgical coordination techniques.
- Managed schedules for multiple surgeons within the same facility.
- Coordinated with surgeons, anesthesiologists, nurses, and other medical staff to ensure the smooth running of surgical operations.
- Reviewed CPT and ICD codes to check accuracy for billing.
- Performed administrative tasks such as filing documents, answering phones, responding to emails.
- Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
- Sent H&P form and other patient information to surgery facility.
- Educated patients on at-home surgery preparation requirements and post-operative care process.
- Entered insurance information and flagged out-of-network coverage information in computer system.
- Provided post-operative care instructions to patients prior to discharge from hospital or clinic setting.
- Scheduled follow-up appointments as designated by physician.
- Managed patient check-in and check-out procedures and processed payments.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
Patient Service Coordinator III
Novant Health
Winston Salem, NC
11.2017 - 02.2023
- Submitting insurance claims to multiple insurance companies
- Checking patients in and out
- Rooming patients
- Scheduling surgery
- Taking copays, and setting up payment plans
Medical Office Assistant
Northern OBGYN
Mount Airy, NC
01.2015 - 01.2017
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Handling Insurance Claims, Billing, and taking copays for appointments
- Setting up deliveries and C-Sections
- Making copies, sending faxes, and handled all incoming and outgoing correspondence.
- Maintained and reserved conference room Calendar events and meetings
Mountain Valley Hospice
Pilot Mountain, NC
01.2012 - 01.2015
- Worked and issued payments to multiple insurance companies for services and medical supplies.
- Recorded and filed patient data and medical records
- Set up team meetings
- Followed all federal and state guidelines for release of information.
- Wrote clear and detailed clinical phone messages for physicians.
- Plan of treatments faxed, signed, and scanned in.
- Prepared prescriptions refill requests on behalf of the physicians.
- Also worked as a CNA II when needed
- Deadline Driven
- Very patient about my work. Always working hard to meet deadlines and always give a 100%
Education
High School Diploma - Certified Nursing Assistant
East Surry High School
Pilot Mountain, NCSkills
- Surgery scheduling
- Patient record management
- CPT and ICD coding
- Insurance verification
- Patient relations
- Compliance monitoring
- Surgical coordination
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Patient coordination
- Insurance pre-certification
- Cost advising
- Patient check-in
- OR time blocking
- Surgical log maintenance
- Post operative care
- Payment collection
- Schedule coordination
- Calendar management
- Verifying insurance
- Pre-authorization management
References
- Courtney Smith, 336-244-7000
- Brittany Manring, 336-755-7224
- Erin Simpson, 336-528-0444
Leadership Experience
- Southwest Little League Team Mom
- Southwest Little League Board Member Secretary
- Pilot Mountain Cardinals Cheer Coach
- Pilot Mountain Cardinals Board Member
- Set up fundraisers for Mountain Valley Hospice
Communication Skills
Work very well with others. Always open to new ideas and learning new things. Always willing to take on a new challenge. Always go in with a positive attitude.
Timeline
Senior Surgery Coordinator
Atrium Health Wake Forest Baptist
02.2023 - Current
Patient Service Coordinator III
Novant Health
11.2017 - 02.2023
Medical Office Assistant
Northern OBGYN
01.2015 - 01.2017
Mountain Valley Hospice
01.2012 - 01.2015
High School Diploma - Certified Nursing Assistant
East Surry High School
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