Alexandra Henderson
Odessa,FL
Summary
Restaurant general manager with a background in assistant management, server, and bartender roles. Brings hands-on experience in scheduling, labor control, inventory ordering, cash reporting, staff training, and guest recovery, with a strong foundation in hospitality operations and team communication.
Overview
16
16
years of professional experience
Work History
General Manager
Pinchers
Wesley Chapel, Florida
03.2023 - Current
- Supported daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Managed daily restaurant operations for Pinchers' coastal dining and service standards.
- Monitored guest service and addressed complaints and escalated concerns.
- Maintained clear communication with staff to support efficient operations.
- Directed management and supervisory staff to support smooth operations.
- Trained supervisors and team members on hospitality, safety, and service procedures.
- Coordinated hiring, onboarding, and performance discussions for restaurant staff.
- Managed scheduling, staffing, and labor controls across front and back of house.
- Oversaw inventory ordering, vendor communication, and supply organization.
- Monitored financial performance and identified opportunities for cost savings and revenue growth.
- Tracked monthly sales and prepared reports for business development planning.
- Managed inventory levels and completed corrective action planning to reduce long-term costs.
- Enforced food safety, sanitation, and company policy compliance.
- Followed local health department regulations for food safety standards.
- Delivered strong client experiences through direct leadership of associates and managers.
- Coordinated employee training to support compliance with company policies and procedures.
Assistant Manager
Pinchers
Wesley Chapel, FL
11.2017 - 03.2023
- Deliver strong customer service that supports guest satisfaction.
- Manage order taking and service with professional standards.
- Guide schedules, team morale, and teamwork across shifts.
- Support return business through service quality and hospitality.
- Apply menu expertise to improve service accuracy.
- Produce and expedite food orders while cooking full menu lineup.
- Write prep sheets to support daily kitchen planning.
- Oversee food and liquor ordering for ongoing operations.
- Maintain inventory controls to support stock availability and waste reduction.
- Streamline office supply procurement for uninterrupted workflow.
- Update invoices, records, and licenses for accurate compliance.
- Complete opening and closing responsibilities with consistency.
Server, Bartender, Key
Pinchers
Wesley Chapel, Florida
05.2015 - 11.2017
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained clean bar areas, glassware, and service stations.
- Followed Pinchers’ alcohol service standards and guest safety rules.
- Engaged customers in friendly conversation, fostering a welcoming atmosphere. with customers to provide an enjoyable bar experience.
- Monitored customer drink levels, proactively suggesting additional drink purchases to enhance satisfaction.
- Quickly addressed spills and broken glassware to ensure safety. and broken glassware and safely disposed of sharp pieces.
- Regularly checked bar inventory to ensure adequate stock levels. and promptly restocked low items before depletion.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Greeted guests with friendliness and professionalism.
- Served food and beverages promptly to enhance guest experience. and drinks to tables with attentive service.
- Accurately recorded customer orders using the POS system. and entered requests accurately into POS system.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Administrative Assistant
BAAI Insurance
Palm Harbor, Florida
01.2012 - 01.2017
- Coordinated policy documentation and client correspondence for insurance office operations.
- Managed appointment calendars and meeting schedules for agents and executives.
- Processed claim files, applications, and renewal paperwork with careful accuracy.
- Prepared reports, letters, and office records for internal review.
- Maintained confidential customer files and updated administrative databases.
- Supported underwriting and sales teams with daily clerical tasks.
- Organized filing systems and office supplies for smooth branch workflow.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Oversaw management of database systems to ensure data integrity. containing customer contact information.
- Executed data entry tasks to maintain updated records.
- Performed data entry tasks related to property transactions.
- Performed data entry into the electronic health records system.
- Performed data entry tasks related to client information maintenance.
- Provided assistance with data entry to enhance database management. and database management.
- Performed data entry tasks using various software applications.
- Managed payroll information processing to ensure accuracy in employee records., ensuring accuracy of data entry.
- Provided administrative support such as scheduling, filing, and data entry.
- Performed data entry tasks in various databases.
- Performed data entry tasks in spreadsheets or database programs.
- Performed data entry tasks in computerized systems accurately and efficiently.
- Created spreadsheets for data entry, tracking and analysis.
Customer Service Staff
Publix Super Markets
Trinity, FL
07.2010 - 01.2014
- Handled customer interactions, resolved issues, managed cash offices, operated lottery terminal, supervised front end in the absence of managers, answered phones, and used paging system.
- Provided customer service support during shifts
- Tendered orders, managed cash transactions, and executed prior bagger duties.
- Bagged groceries, provided carry out service, and maintained cleanliness of work area.
Education
High School Diploma -
J W Mitchell High School
Trinity, FL05-2011
Skills
- Financial oversight
- Financial reporting
- Budget oversight
- Asset management
- Inventory control
- POS reporting
- Sanitation management
- Health regulation adherence
- Supplier management
- Workforce management
- Customer service excellence
- Customer experience enhancement
- Client engagement
- Conflict management
- Operational efficiency
- Staff training
- Team leadership
- Decision making
- Problem solving
- Market growth
- Strategic planning
- Change management
- Excellent communication skills
- Verbal communication
- Communication effectiveness
- Team player
- Organized
- Strong work ethic
- Change management
Accomplishments
Balanced daily cash drawers and vaults totaling an average of three thousand dollars or more. Set up line registers and balanced totaling an average of three hundred eight five dollars and fifty cents or more. Created a list of signature drinks that increased bar revenue by thirty percent. Recognized for outstanding customer service. Consistently received one hundred percent positive customer feedback.
Timeline
General Manager
Pinchers
03.2023 - Current
Assistant Manager
Pinchers
11.2017 - 03.2023
Server, Bartender, Key
Pinchers
05.2015 - 11.2017
Administrative Assistant
BAAI Insurance
01.2012 - 01.2017
Customer Service Staff
Publix Super Markets
07.2010 - 01.2014
High School Diploma -
J W Mitchell High School