Hospitality Executive
Open To Work
MICHAEL CALLAN
STEPSTONE HOSPITALITY
Kennesaw,GA
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Kennesaw, GA, US
Open to relocation:
No
Minimum Desired Compensation
$185000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option
38
Years of experience
Results-driven Hospitality Executive with 38 years of experience in hotel and resort operations across full-service and select-service properties. Expertise in staffing, training, budgeting, and team building to drive organizational success. Committed to fostering a positive culture and guiding teams toward achieving strategic goals.
Work History
GENERAL MANAGER
1 Year 8 Months- Daily duties consist of overseeing daily operations of the Sheraton Suites Galleria – Atlanta, a full-service hotel located across the street from Truist Park, home of the Atlanta Braves.
- Developed training programs for hotel team, enhancing performance and achieving key results for 2025.
- The management selected the property as the host hotel for MLB All Stars in 2025.
- Increased revenues by $2.1 million and average daily rate by $16.44 in 2025 compared to 2024. The hotel had a great year in all areas in 2025.
- Created training programs for the entire hotel team which helped drive performance and results for 2025.
- BSA increased by 10 points in 2025 vs 2024. GSS scores increased in all categories for 2025 vs 2024.
- Executed hotel operating budget and capital expenditure plans for 2026, ensuring strategic financial alignment.
- The management company awarded the hotel Hotel of the Year for 2025 for outstanding performance in all metrics.
- The management company recognized the individual with GM of the Year for 2025.
- Oversaw daily operations ensuring compliance with company policies and industry standards.
- Developed strategic initiatives to enhance guest satisfaction and operational efficiency.
- Managed budgeting processes, aligning financial goals with organizational objectives.
- Formulated policies and procedures to streamline operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
EXECUTIVE VICE PRESIDENT
1 Year- Managed a diverse portfolio of full-service and select-service hotels, ensuring compliance with brand standards.
- Managed a portfolio of full service and select service hotels.
- Helped hotels' increase overall quality scores evaluations from Acceptable to Outstanding through consistent training and change in leadership at some of the hotels.
- Perform property visits to ensure all standards are being met and hotel assets are being maintained.
- Developed a set of plans and actions for the team prior to departure to position the hotel for optimal performance.
- Delivered additional training for corporate staff to enhance overall organizational efficiency.
- Provide training for new leadership teams at the property level.
- Collaborated with ownership of various assets to review monthly financial reports and forecasts.
- Helped hotels' increase overall quality scores evaluations from Acceptable to Outstanding through consistent training and change in leadership at some of the hotels.
- Conducted quarterly property reviews to identify areas for improvement and correct deficiencies for future success.
VICE PRESIDENT OF OPERATIONS
2 Years 3 Months- Developed expansion strategy with Executive Team, increasing portfolio from 30 to 75 hotels.
- Ensured that all properties met hotel brand expectations and outlined requirements.
- Conducted hotel visits to formulate actionable improvement plans across the portfolio.
- Daily duties consist of ensuring that all properties meet Hotel Brand Expectations and outlined requirements needing to be accomplished.
- Perform property visits to ensure all standards are being met and hotel assets are being maintained.
- Visited many hotels to help create plans and actions for improvement within the hotel portfolio.
- During the visit a set of plans and actions are prepared for the team prior to departure to ensure the hotel is positioned for optimal performance.
- Provide training for new team leaders and the Regional Team.
- Maintain positive working relationship with Hotel Brand Representatives to include Marriott, IHG, Hilton, Wyndham, Radisson, and Choice.
- Performed due diligence on prospective new assets to bring to the management company.
- Collaborated with asset ownership to analyze monthly financial reports and forecast future performance.
- Performed quarterly property reviews to identify areas of opportunity and ensure that any deficiencies are corrected for the future.
VICE PRESIDENT OF OPERATIONS
8 Months- Oversaw overall operations of the assigned region.
- Traveled weekly to visit each hotel within the region and worked on newly acquired transitions.
- Ensured all properties met hotel brand expectations and compliance requirements.
- The portfolio consisted of full-service and select-service hotels.
- Work with numerous receiverships within portfolio as well as work with hotels that transition out of the portfolio.
- Fostered a positive culture across hotels, contributing to improved results and reduced turnover.
- Cultivated strong relationships with hotel brand representatives, enhancing collaboration and communication.
- Traveled weekly to visit each of the hotels within region as well as work on newly acquired transitions.
- All properties passed brand Quality Evaluations and each properties scores are above the brand threshold, which also includes all virtual inspections completed in 2020 and 2021 during COVID period.
- Conducted quarterly property reviews to identify opportunities and address deficiencies.
CHIEF OPERATING OFFICER, VICE PRESIDENT OF OPERATIONS
10 Years 6 Months- Oversaw overall operations of hotel management portfolio of over 75 assets, creating a consistent platform for the management company to operate at its full potential.
- Ensured all properties met hotel brand expectations and outlined requirements.
- Recruited and trained newly hired regional executive team leaders, general managers, and director of sales.
- Daily duties consist of ensuring that all properties meet Hotel Brand Expectations and outlined requirements set forth.
- Ensure that all team members on the property level adhere to Management Company policies and procedures.
- Developed partnerships with ownership groups, growing company from 6 economy hotels in 2007 to over 75 hotels, including full-service and select-service properties.
- Perform due diligence & review letters of intent on prospective properties for Global Management to purchase & manage.
- The portfolio consisted of full service and select service hotels.
- President of Master Association for both Marriott/Autograph - Twelve Hotels in Atlanta which consist of the Homeowners and Retail Components as well as Asset Manager for the hotels to represent the ownership.
- As President of the Master Association for the Twelve Atlantic Station / Twelve Downtown it also included working with the retail, office space and restaurant components located at each facility.
- Work in tandem with the Homeowners Advantage Team to ensure compliance with all local jurisdictions.
- Maintain positive working relationship with Hotel Brand Representatives.
- Attended Marriott Executive Leadership Training as well at the Marriott HQ in Bethesda, MD.
- Converted both Twelve Hotels from Independent to Marriott Autograph in 2015.
- Attended monthly meetings to discuss outstanding items from the residents which consisted of shared spaces at both locations.
- Oversaw sales, accounting, and human resources for management company while tracking property performance metrics prior to hiring internal management team leaders.
REGIONAL DIRECTOR OF OPERATIONS
3 Years 8 Months- Oversaw region of select and full-service hotels with Hilton, Marriott, IHG, and Choice Hotels.
- Won the Regional Director of Operations award in 2005.
- Ensured that all properties met hotel brand expectations and outlined requirements.
- Ensure that all team members on the property level adhere to Management Company policies and procedures.
- Identify and develop new bench strength within the organization to assist with company growth strategies.
- Worked with all brand partners to leverage all opportunities at all hotels.
- Implemented budgeting and forecasting processes for area hotels based on management company and owner guidelines.
- Received Regional Director of Operations for the year 2005.
- Facilitated communication between vendors and property management to address procurement needs. for all procurement needs for each property.
- Performed quarterly operation reviews for properties, identifying improvement areas and correcting deficiencies.
VARIOUS OPERATIONAL MANAGEMENT POSITIONS
10 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
VARIOUS OPERATIONAL MANAGEMENT POSITIONS
4 Years 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Management Science
Associate of Arts - Liberal Arts
Skills
Operations Director
Financial Management
Budgeting Process
Process Improvement
Research and Analysis
Sales and Marketing
Financial Oversight
Inspirational leadership
Crisis Management
Revenue Optimization
Exceptional Trainer
Leadership Development
Budget Management
Third-party management
Asset management
Receivership Knowledge
Third-Party Oversight
Strategic execution
Property Oversight
Inspiration Leader
Timeline
GENERAL MANAGER
STEPSTONE HOSPITALITY
01.2025 - 09.2026Read More
EXECUTIVE VICE PRESIDENT
NORTHPOINTE HOSPITALITY
08.2023 - 08.2024Read More
VICE PRESIDENT OF OPERATIONS
TERRAPIN HOSPITALITY/AIMBRIDGE HOSPITALITY
05.2021 - 08.2023Read More
VICE PRESIDENT OF OPERATIONS
GF HOTEL'S & RESORTS
08.2020 - 04.2021Read More
CHIEF OPERATING OFFICER, VICE PRESIDENT OF OPERATIONS
GLOBAL HOTEL GROUP
09.2009 - 03.2020Read More
REGIONAL DIRECTOR OF OPERATIONS
WINSTON HOTELS / ALLIANCE HOSPITALITY MANAGEMENT (REIT)
01.2004 - 09.2007Read More
VARIOUS OPERATIONAL MANAGEMENT POSITIONS
INTERSTATE HOTELS
03.1993 - 12.2003Read More
VARIOUS OPERATIONAL MANAGEMENT POSITIONS
MARRIOTT INTERNATIONAL
08.1988 - 03.1993Read More
County College of Morris
Associate of Arts from Liberal Arts
Read More
Kean University
Bachelor of Science from Management Science
Read More