Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandra Heredia

Ramona,CA

Summary

Strong leader and problem-solver dedicated to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Corodata
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Restaurant Floater

Molcajetes Tacos
11.2022 - 02.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Coach

Elevo
08.2022 - 11.2022
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Supervised free play and other activities to keep children safe.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Administrative Coordinator/Behavior Technician

Center For Autism And Related Disorder
01.2021 - 05.2022
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Treated clients and families with respect and dignity.
  • Maintained office calendars to track important dates and deadlines.

Floater

Ramona Food And Clothes Closet
02.2019 - 10.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Retail Sales Associate

Hollister
11.2018 - 02.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

No Degree - Child Development

Palomar College
San Marcos, CA

High School Diploma -

Ramona High School
Ramona, CA
06.2018

Skills

  • Multi-Line Telephone Operation
  • Customer Service
  • Conflict Resolution
  • Critical Thinking
  • Active Listening
  • Quality Control
  • Managing Multiple Tasks
  • Customer Relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Corodata
03.2023 - Current

Restaurant Floater

Molcajetes Tacos
11.2022 - 02.2023

Coach

Elevo
08.2022 - 11.2022

Administrative Coordinator/Behavior Technician

Center For Autism And Related Disorder
01.2021 - 05.2022

Floater

Ramona Food And Clothes Closet
02.2019 - 10.2019

Retail Sales Associate

Hollister
11.2018 - 02.2019

No Degree - Child Development

Palomar College

High School Diploma -

Ramona High School

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Alexandra Heredia