Alexandra Hernandez
Crete,IL
Summary
Adaptable individual with experience in hospitality, education support, and animal care. I have a proven ability to manage high-volume tasks and provide exceptional service while remaining reliable and efficient in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant teacher
Kiddie Academy
10.2022 - 04.2023
- Enforced rules to teach good manners and maintain safe environment.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Communicated with parents about daily activities and any concerning behaviors.
- Developed and enforced positive strategies to encourage good behavior.
- Secured indoor and outdoor premises to protect children.
- Balanced schedules to promote optimal rest, play and educational periods.
- Cared for 12 children ages 0 to 15 months.
- Observed and monitored children to identify developmental strengths and target enrichment activities
- Dealt with concerned parents making them feel at ease with the service provided
Assistant teacher
Kiddie Academy
04.2022 - 10.2022
- Enforced rules to teach good manners and maintain safe environment.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Read aloud and played alphabet games to encourage early literacy.
- Communicated with parents about daily activities and any concerning behaviors.
- Developed and enforced positive strategies to encourage good behavior.
- Balanced schedules to promote optimal rest, play and educational periods
- Dealt with concerned parents making them feel at ease with the service provided
Banquet Server
Ruth Lake Country Club
04.2021 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Kennel Attendant
Golf Rose Pet Lodge
03.2018 - 10.2019
- Cared for pets while their owners are working or traveling. Basic attendant duties include cleaning cages and dog runs, and feeding, exercising, and playing with animals
Banquet Server
Rolling Green Golf Club
09.2017 - 03.2018
- Trained new team members on service processes to increase productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Improved customer service wait times to mitigate complaints.
Education
High School - undefined
Schaumburg High School
Schaumburg, IL08.2017
Skills
Customer service
Communication skills
Microsoft word
Bilingual
Reliable
Spanish
Teamwork
Leadership
Problem-solving
Adaptability
Conflict resolution
Meal preparation Professional
Child development Professional
Communication with parents Professional
Cared for pets
Cleaning cages
Feeding animals
Exercising animals
Administering medication
Languages
Spanish Full
Timeline
Assistant teacher
Kiddie Academy
10.2022 - 04.2023
Assistant teacher
Kiddie Academy
04.2022 - 10.2022
Banquet Server
Ruth Lake Country Club
04.2021 - 07.2021
Kennel Attendant
Golf Rose Pet Lodge
03.2018 - 10.2019
Banquet Server
Rolling Green Golf Club
09.2017 - 03.2018
High School - undefined
Schaumburg High School