Alexandra Hill
Summary
I have ten years of customer service experience and for the past three years, I have been the lead trainer for hair color at my salon. This has allowed me to develop leadership and training skills. In just two years of working hard, I was promoted from a hairstylist to an artistic director. In this position, I have learned strong problem solving skills, team work and experience working with demanding individuals. I also led the salon in sales for 2022 .I am now looking for a career change to have the opportunity to use what I have learned, and for the opportunity to continue to learn and grow in a new environment.
Overview
11
11
years of professional experience
Work History
Artistic Director
HQ Aveda Salon
08.2016 - Current
- Cut and style hair, maintained customer relations, and trained the other stylist on the latest hairstyle trends. Responsible for training and supporting the new stylists
- Resolved client concerns quickly and professionally to maintain respectful and productive project environment.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
Hair Stylist
Hair Magic Salon
06.2014 - 06.2016
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
Hairstylist
Ulta Beauty Inc.
03.2013 - 06.2014
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
Education
Certificate - Cosmetology
Regency Beauty Institute
Fort Myers, FL01.2013
High School Diploma -
Colegio Boa Viagem
Brazil 12.1999
Skills
- Great communication skills
- Fluent in both English and Portuguese
- Attention to detail
- Flexibility
- Time management
- Customer service
- Problem solving
- Leadership
- Self starter
- Ability to teach and mentor coworkers
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Artistic Director
HQ Aveda Salon
08.2016 - Current
Hair Stylist
Hair Magic Salon
06.2014 - 06.2016
Hairstylist
Ulta Beauty Inc.
03.2013 - 06.2014
Certificate - Cosmetology
Regency Beauty Institute
High School Diploma -
Colegio Boa Viagem
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