Ivania Canas Funes

Milford,NH

Summary

Bilingual (English/Spanish) customer service professional with over three years of experience delivering exceptional support in fast-paced, client-facing environments. Currently serving as a Director's Assistant at a bilingual preschool, providing administrative coordination, parent communication, and staff support with professionalism and efficiency. Recognized for excellent communication skills, a friendly and approachable demeanor, and a strong ability to multitask while resolving issues effectively. Committed to delivering a high standard of service and fostering positive relationships with diverse individuals. Eager to contribute to Harvard’s mission by providing outstanding support and service in a dynamic customer service setting.

Overview

years of professional experience

Work History

Preschool Teacher & Toddler Teacher /Assistant Director

Pine Village Preschools

West Newton, Massachusetts

08.2022 - Current

Communicated daily with parents in English and Spanish, addressing concerns and progress updates.
Provided nurturing, bilingual instruction (English and Spanish) to toddlers and preschoolers, supporting early childhood development in a culturally responsive environment.
Assisted the school director with daily administrative tasks, scheduling, parent communication, and school coordination, maintaining smooth operations.
Fostered strong relationships with parents through regular communication, progress updates, and personalized support for each child’s development.
Supported classroom management and curriculum implementation, ensuring a safe, engaging, and inclusive learning environment.
Collaborated with teachers and staff to address classroom needs, resolve issues, and enhance team efficiency.
Maintained accurate student records, handled inquiries, and ensured confidentiality and professionalism in all administrative matters.
Balanced multitasking responsibilities with professionalism and care, demonstrating flexibility, and strong organizational skills.

Bilingual Customer Service Representative

T.J. Maxx & HomeGoods

Somerville, Massachusetts

04.2019 - 08.2022

Provide in-person and phone support to clients for service requests, payment questions, and account management.
Use Microsoft Office and the internal CRM system for scheduling, logging, and reporting.
Delivered outstanding customer service in a fast-paced retail environment, assisting customers with purchases, returns, and inquiries, while ensuring a positive shopping experience.
Handled cash register operations, processed payments accurately, and maintained proper cash-handling procedures.
Resolved customer issues efficiently and professionally, using problem-solving and communication skills to ensure satisfaction.
Maintained store presentation by restocking merchandise, organizing displays, and ensuring cleanliness and order.
Supported team members and management by assisting with inventory, pricing, and loss prevention tasks.
Communicated effectively with a diverse customer base in both English and Spanish, ensuring clear understanding and personalized service.
Recognized for reliability, professionalism, and a friendly, helpful attitude in all customer interactions.

Education

Some College (No Degree) - Early Childhood Care And Education

Bunker Hill Community College

Charlestown, MA

09-2023

High School Diploma -

Somerville High School

Somerville, MA

06-2021

Skills

Bilingual: English and Spanish (fluent), Portuguese (conversational)
Customer service excellence (in-person, phone, email)
Administrative coordination
Communication and conflict resolution
Payment handling and data entry
Child and family relations
Multitasking in fast-paced environments
Microsoft Office (Word, Excel, Outlook)
Time management and prioritization
Team collaboration and support
Drafting and technical documentation (high school diploma)
Adaptability and flexibility

Empathy and active listening
Attention to detail and accuracy
Problem solving and conflict resolution
Confidentiality and discretion
Interpersonal and relationship-building skills
Strong verbal and written communication
First Aid/CPR certification
Familiarity with multi-line phones, office equipment, and recordkeeping systems
Culturally responsive and inclusive communication approach
Team-oriented and reliable
Multitasking in dynamic environments
Comfortable working in a fast-paced environment, both in-person and hybrid formats

Timeline