Alexandra Hoff
Rochester,NY
Summary
Experienced professional with 8 years in customer service, specializing in healthcare and sales. Proven ability to enhance customer and patient satisfaction through effective communication and problem-solving skills. Strong background in CPT & ICD-10 codes, medical records management, and organization.
Overview
7
7
years of professional experience
Work History
Physician Support Representative
University of Rochester
Rochester, NY
05.2023 - Current
- Arranges appointments in various departments and organizations for liver transplant patients.
- Navigates through eRecord, Excel, and Outlook Calendars efficiently.
- Maintained medical records according to HIPAA and PHI regulations within hospital policy.
- Managed patient appointments, insurance claims, and medical records.
- Submits prior authorization requests electronically or by phone to various insurance companies.
- Processes appeals for denials in accordance with established procedures.
- Maintains accurate records on all prior authorizations requested, received, and denied.
- Manages time efficiently with differing priorities in a high-paced environment.
- Communicates effectively with staff members, colleagues, and other healthcare providers.
- Provides quality care and compassion to transplant patients, pre and post.
Phlebotomist
University of Rochester
Rochester, NY
10.2020 - 05.2023
- Performs venipuncture on patients ages 0-99.
- Handled sensitive patient information and specimens.
- Retained patient confidentiality to uphold PHI regulations.
- Has developed exceptional multitasking skills in fast-paced, ever-changing environments.
- Trained incoming staff and creates a warm, welcoming environment for both colleagues and patients.
- Registered patients through eParc and SOFT programs.
- Learned and organized a wide variety of ICD-9 and ICD-10 codes.
- Monitored inventory levels of supplies used in phlebotomy services.
- Maintained accurate records of collected specimens and test results.
Sales Associate
Cricket Wireless
Henrietta, NY
11.2019 - 02.2020
- Developed sales skills
- Responsible for assisting customers through the buying and applying process
- Computer and POS system skills
- Recommending appropriate solutions and products
Cashier
Wegmans
Greece, NY
09.2018 - 09.2019
- Money handling in a rushed environment
- Attention to detail
- Positive attitude while working with many different customers
- Create a warm environment for people coming and going
Education
Phlebotomy Certification - Phlebotomy & Anatomy
Monroe 2 Boces
Rochester, NY09.2020
High School Diploma -
Our Lady of Mercy High School
Rochester, NY06.2018
Skills
- Background in transplant patient care, healthcare both clinical and administrative, training onboarding coworkers, and 8 years revolving around customer satisfaction
- Ability to create a strong team through interpersonal skills, reliability, and critical thinking
- Medical records management
- Adaptable to changing environments
- Efficient in Microsoft Office programs
- Excellent written and verbal communication skills
- Great attention to detail
- Ability to delegate priorities in fast-paced environments
- Customer service
- Prior authorizations
Accomplishments
- Received multiple ICARE stars, highlighting care for both patients and colleagues
Languages
Spanish
Limited
English
Native/ Bilingual
Affiliations
- Enjoys clay sculpting
- Walking my dogs around the neighborhood
- Spending time with my family
References
References available upon request.
Timeline
Physician Support Representative
University of Rochester
05.2023 - Current
Phlebotomist
University of Rochester
10.2020 - 05.2023
Sales Associate
Cricket Wireless
11.2019 - 02.2020
Cashier
Wegmans
09.2018 - 09.2019
Phlebotomy Certification - Phlebotomy & Anatomy
Monroe 2 Boces
High School Diploma -
Our Lady of Mercy High School
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