Alexandra Hoffelt
Mesa,AZ
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
9
9
years of professional experience
Work History
Host
Crave Kaskaid Hospitality
08.2023 - 04.2025
- Welcomed guests and ensured smooth seating arrangements in high-traffic dining environments.
- Managed reservation system to optimize table turnover and guest experience.
- Provided menu recommendations and addressed customer inquiries with professionalism.
- Coordinated with kitchen staff to ensure timely food service during peak hours.
- Trained new hosts on company policies, guest services, and operational procedures.
- Monitored dining area for cleanliness and organized tables for upcoming guests.
- Resolved customer concerns efficiently, maintaining positive guest relations.
Casino Host
Diamond Jo Casino
05.2021 - 06.2023
- Issued rewards to guests to encourage continued play and high-dollar spending.
- Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
- Promoted players' club by walking casino floor and signing up new guests.
- Advised guests and employees on current and upcoming events, festivals, concerts and special guest appearances to facilitate interest.
- Used player tracking system to determine eligibility for complementary services and prizes.
- Resolved conflicts with communication skills and use of discounts and complementary offerings.
- Assisted with in-house reservations for restaurants, shows and hotels to deliver maximum guest satisfaction.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
- Cultivated strong relationships with high-value players to enhance customer loyalty and retention.
Barista
Cabin Coffee
06.2018 - 03.2020
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained a calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
- Received and accurately processed customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Front Desk Clerk
Holiday Inn - Albert Lea
07.2016 - 05.2018
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Computed guest billings and posted charges to room accounts.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
Education
High School Diploma -
Minnesota Connections Academey
St. Paul MN06.2015
Skills
- Organizational skills
- Customer Service
- Friendly, positive attitude
- Flexible
- Conflict resolution
- Working collaboratively
- People skills
- Guest relations
- Reservation management
- Relationship building
Timeline
Host
Crave Kaskaid Hospitality
08.2023 - 04.2025
Casino Host
Diamond Jo Casino
05.2021 - 06.2023
Barista
Cabin Coffee
06.2018 - 03.2020
Front Desk Clerk
Holiday Inn - Albert Lea
07.2016 - 05.2018
High School Diploma -
Minnesota Connections Academey
Education and Training
other