Antwon Howell
n Las vegas,nv
Summary
Approximately eighteen years of providing outstanding customers service skills amongst upper level of management, my peers, and customers. Active campaign volunteer member for Tyrone Thompson, Assembly District 17, assisting with door-to-door campaigning and event coordinating. Retail sales clerk known for exemplary customer service, team player mindset, and exceptional cash-handling accuracy. Team player with strong organizational, verbal, and written skills. Proven ability to handle sensitive matters and bring smoothness per company’s policy and procedures. Ability to be self-directed and resourceful as well excels in foreseeing the effects of decisions. Recognized and awarded for “Best Customer Service”. Experienced with lifting heavy and stocking objects.
Overview
21
21
years of professional experience
Work History
Host
V Restaurant
03.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Volunteer
Somerset Academy Losee Campus
Las Vegas, NV
08.2016 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Caregiver
Genesis Mental Health And Group Home
Phoenix, AZ
03.2017 - 04.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Sales Associate
Skechers Las Vegas, NV
Las Vegas, NV
09.2015 - 03.2016
- Courteously greet customers and efficiently process transactions
- Operate cash register, scanner, and computers to itemize and total customer purchases
- Collect payments, make change for cash transactions, and balance register at end of shift
- Assist with floor setup, stocking, and open and closing procedures
Sales Associate
WSS Las Vegas, NV
Las Vegas, NV
04.2015 - 09.2015
- Replenished shipment
- Checked in shoes per inventory arrival
- Provided excellent customer service
- Assisted with keeping store organized
Warehouse Clerk
Brady’s Linen North Las Vegas, NV
North Las Vegas, NV
04.2015 - 09.2015
- Familiar with computerized warehouse systems
- Ability to prioritize and organize job requirements and tasks
- Accurately interpreted instructions
- Maintained a clean, organized, and safe work environment
Warehouse Receiver
Revzilla Motorsports North Las Vegas, NV
North Las Vegas, NV
03.2014 - 04.2015
- Received and checked in shipments delivered
- Pulled and filled orders upon arrival
- Fulfilled email orders in order received
- Operated forklift per company needs and requirements
Warehouse Assistant
Levi’s Brand Las Vegas, NV
Las Vegas, NV
02.2013 - 03.2014
- Maintain online system of stock quantities
- Responsible for accurate delivery of stock to/from the warehouse includes packaging and labeling stock for transport
- Liaison between transport managers and retail managers
- Assist retail sales as needed (on the floor)
Technician
Liquidity Service Las Vegas, NV
Las Vegas, NV
04.2012 - 01.2013
- Inspected and graded televisions preparing for sales liquidation
- Developed and maintained computer database for re-sale stock orders
- Supervise and train staff
- Operated forklift per company needs and requirements
Caregiver
Chrysalis Group Home North Las Vegas, NV
North Las Vegas, NV
03.2012 - 07.2012
- Responsible for the reviewing of loan files for compliance per Wells Fargo Funding and Investor guidelines
- Investigate, analyze, and review loan files ensuring they are legitimate transactions, and saleable to the secondary market
- Demonstrated excellent research skills, business knowledge, and valuation strategies
Assistant Manager/Service Deli Clerk
Smith Foods Store, Las Vegas, NV
Las Vegas, NV
01.2005 - 03.2011
- Trained, managed, and evaluated employees
- Created, maintained, and managed team schedules
- Marketed various in-house promotions and assisted in creating visually appealing merchandise
- Inspected incoming and outgoing shipments based on quality & health code
Education
High School Diploma - Business Management
UNLV
Las Vegas, NVSkills
- Customer Service
- Organizational Skills
- Team Player
- Detail Oriented
- Negotiation Skills
- Warehouse and Forklift Experience
- Active Listening Skills
- Problem Solver
- Inventory Controller
- Highly Dependable
- Business Process Improvement
- Proficient in Microsoft Office Suite
- Event Coordinator/Planner
- Trainer
- Managerial Skills
- Cash Handling Accuracy
- Self-Directed
- Meal Preparer
Additional Information and Skills
Proficient in MS Office Suite (Word, Excel, Access, Visio, and Power Point), Outlook, Yahoo, Gmail, Internet Explorer, Google Chrome
Timeline
Host
V Restaurant
03.2023 - Current
Caregiver
Genesis Mental Health And Group Home
03.2017 - 04.2022
Volunteer
Somerset Academy Losee Campus
08.2016 - Current
Sales Associate
Skechers Las Vegas, NV
09.2015 - 03.2016
Sales Associate
WSS Las Vegas, NV
04.2015 - 09.2015
Warehouse Clerk
Brady’s Linen North Las Vegas, NV
04.2015 - 09.2015
Warehouse Receiver
Revzilla Motorsports North Las Vegas, NV
03.2014 - 04.2015
Warehouse Assistant
Levi’s Brand Las Vegas, NV
02.2013 - 03.2014
Technician
Liquidity Service Las Vegas, NV
04.2012 - 01.2013
Caregiver
Chrysalis Group Home North Las Vegas, NV
03.2012 - 07.2012
Assistant Manager/Service Deli Clerk
Smith Foods Store, Las Vegas, NV
01.2005 - 03.2011
High School Diploma - Business Management
UNLV