ALEXANDRA HOPTON
Brick,NJ
Summary
Driven restaurant professional focused on continuously improving FOH operations to better serve customers and meet business needs. Stays on top of daily challenges by remaining organized and attentive to changing demands. Highly adaptable and well-versed in busy restaurant operations.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Rook Coffee Roasters
Long Branch, New Jersey
09.2024 - Current
- Supervised barista team to ensure efficient service and product quality.
- Trained new staff on coffee preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored equipment performance and coordinated maintenance schedules.
- Conducted regular staff meetings to communicate goals and expectations clearly.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
FRONT OF HOUSE MANAGER
Cats Luck Vegan
Neptune City, NJ
03.2022 - Current
- Developed effective strategies for FOH operations in pricing, purchasing, and product rotation, enhancing overall service efficiency.
- Maintained clean work stations to adhere to health and safety guidelines.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries and complaints by providing tailored solutions, improving customer satisfaction.
- Built strong knowledge of product line to assist customers in selecting products.
- Offered products and services to meet customers' needs and goals.
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
- Trained new employees regarding food and drink preparation and store procedures.
- Demonstrated in-depth knowledge of bean origins and flavor profiles to educate customers and make recommendations.
- Upsold pastries and seasonal specials, contributing to an enriched customer experience and increased revenue.
- Prepared and served specialty coffee and tea beverages to customers.
- Prepared beverage and food products in compliance with company recipes and guidelines.
- Created attractive layouts for food and beverage displays.
Shift Manager
Broad Street Dough Co.
Oakhurst, NJ
03.2021 - 03.2022
- Greeted customers to take food orders and provide menu information.
- Helped customers use self-service machines to order food.
- Carried out opening and closing procedures to supervisor's standard.
- Served customers
- Back of House Management
- Front of House Management
SCREEN PRINTER
TDT Screen Printing
South River, NJ
09.2021 - 01.2022
- Followed work orders to set up and break down screen printing jobs.
- Handled customer orders end-to-end, including processing payments and coordinating deliveries.
- Worked with minimal supervision to consistently meet high quality and production standards.
Education
HIGH SCHOOL DIPLOMA -
Brick Township High School
Brick Town, NJ06.2021
Skills
- Calm and Pleasant Demeanor
- Scheduling
- Team Collaboration
- Crisis Management
- Operations Management
- Time Management
- Customer Service
- Decision-Making
Timeline
Assistant Store Manager
Rook Coffee Roasters
09.2024 - Current
FRONT OF HOUSE MANAGER
Cats Luck Vegan
03.2022 - Current
SCREEN PRINTER
TDT Screen Printing
09.2021 - 01.2022
Shift Manager
Broad Street Dough Co.
03.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
Brick Township High School