Elyssa Mauricio
Rio Rancho
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating a positive experience and optimizing future performance.
Overview
11
11
years of professional experience
Work History
Store Manager
The Stash(Family Strains Llc)
04.2023 - 12.2024
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Developed and implemented employee training programs to enhance customer service excellence.
- Analyzed sales data to identify trends, adjusting strategies for improved performance.
- Oversaw visual merchandising efforts, creating an inviting shopping environment for customers.
- Established effective communication channels among team members to streamline workflows.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
- Maintained compliance with health and safety regulations, ensuring a secure workplace for staff and customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Supervised guests at front counter, answering questions regarding products.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Front of House Manager
Pei Wei Asian Kitchen
07.2021 - 04.2023
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Interviewed, hired and trained new employees.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Assisted staff by serving food and beverages or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Done opening and closing deposits.
Bartender
Cheba Hut Toasted Subs
09.2019 - 07.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Completed daily cleaning tasks for bar.
Teacher
Teddy Bear Preschool and Daycare
06.2014 - 05.2019
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
- Differentiated instruction according to student skill level.
- Assisted fellow teachers with assignment development, special projects, tests and administrative updates.
- Remained calm and patient in student interactions to support individual growth and development.
- Led students through safety procedures for active shooter and fire drills.
- Kept a tidy and sanitized classroom for students to be healthy and grow.
Education
High school diploma -
Aztec Homeschooling
Albuquerque, NM04-2019
Skills
- Packaging flower and other various Cannabis products
- Extensive knowledge on Cannabis and Cannabis related items
- Toddler Care
- Writing skills
- Management
- Cooking
- Bartending
- Host/Hostess
- Teaching
- Cleaning
- Kitchen experience
- Serving Experience
- Infant care
- Stocking
- Sales
- Catering
- Childcare
- Restaurant Experience
- Early Childhood Education
- Cashiering
- Bartender License
- Food Handler Certification
- Retail customer service
- Development in any professional field
- Training and Coaching
- POS System Operations
- Relationship Building
- Quality Assurance
- Fire Safety Regulations
- Investigating Complaints
- Health Code Compliance
- Monitoring Food Preparation
- Anticipating Problems
- Problem Solving
- Delegating Assignments and Tasks
- Front of House Management
- Critical Thinking
- Sales and Marketing
- Liquor Law Compliance
- Calm and Pleasant Demeanor
- Time Management
- Training and mentoring
- Store opening and closing
- Cash management
- Retail inventory management
- Bank and safe deposits
- Order management
Timeline
Store Manager
The Stash(Family Strains Llc)
04.2023 - 12.2024
Front of House Manager
Pei Wei Asian Kitchen
07.2021 - 04.2023
Bartender
Cheba Hut Toasted Subs
09.2019 - 07.2021
Teacher
Teddy Bear Preschool and Daycare
06.2014 - 05.2019
High school diploma -
Aztec Homeschooling