ALEXANDRA HORACIUS
Orlando
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
02.2026 - Current
- currently working for Masshealth customer service helping customer with their medicaid case by helping with application update job form request new medicaid ID card and also make sure to educate customers who has questions about their coverage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Remote
INTERPRETER
THE BIG WORLD
04.2025 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- REMOTE
Package Handler
UPS
Orlando, FL
10.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Cook
Zaxby's Chicken Fingers & Buffalo Wings
Orlando, FL
10.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Sales Representative
STELLAR HOME REPAIRS
06.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Interpreting Haitian Creole
Intraduk
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Sales Associate
Results CX
05.2025 - 02.2026
- working for two different campaigns at results first at SODALI its was a sale campaign and also SOLUTRAN my role was to help customers with their orders ,and educate about united healthcare card and benefits.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- REMOTE
Housekeeper
World Disney World
Lake Buena Vista, FL
02.2025 - 04.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Customer Service
LEGERNAVIL ENTERPRISE
02.2023 - 05.2023
- WFH POSITION
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Company Overview: WFH POSITION
Interpreting
SAINT CHARLES HOSPITAL
01.2020 - 01.2021
- Improved project efficiency by accurately interpreting blueprints and specifications for commercial plumbing systems.
- Increased efficiency by streamlining the process of gathering, analyzing, and interpreting complex financial information.
- Developed customized glossaries of industry-specific terminology to improve accuracy in specialized interpreting assignments.
- Gained proficiency in reading and interpreting blueprints, ensuring accurate placement of bricks according to design specifications.
Student Loan Program
MODE ON CONTACT CENTER
01.2020 - 01.2021
- CALL CENTER EXPERIENCE
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Company Overview: CALL CENTER EXPERIENCE
Teacher
LCS
01.2018 - 01.2019
- Haitian project
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Company Overview: Haitian project
Interpreting
HEART TO HEART HOSPITAL
01.2016 - 01.2017
- Gained exposure to diverse industries through interpreting assignments, broadening knowledge base and enhancing versatility as an interpreter.
- Expedited diagnosis by skillfully performing laboratory tests and accurately interpreting results.
- Enhanced research quality by meticulously collecting, analyzing, and interpreting data.
- Contributed to successful project outcomes by accurately interpreting blueprints and specifications for each job.
Education
AMERICAN NURSING SCHOOL
HAITI06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Call center experience
Accomplishments
- Managed 2 opportunities per month.
- Successfully launched items.
- Supervised team of 100 staff members.
- Collaborated with team 50 in the development of student program.
Interests
Reading, Dancing
DESCRIPTION
As a nurse, teacher and call center agent I have been working at several call centers and I have more than 3 years experiences. I have ability to use tools, using software, and really good in typing wpn.
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Automated Health Systems Inc.
02.2026 - Current
Sales Associate
Results CX
05.2025 - 02.2026
INTERPRETER
THE BIG WORLD
04.2025 - Current
Housekeeper
World Disney World
02.2025 - 04.2025
Package Handler
UPS
10.2024 - Current
Cook
Zaxby's Chicken Fingers & Buffalo Wings
10.2024 - Current
Sales Representative
STELLAR HOME REPAIRS
06.2024 - Current
Interpreting Haitian Creole
Intraduk
06.2024 - Current
Customer Service
LEGERNAVIL ENTERPRISE
02.2023 - 05.2023
Interpreting
SAINT CHARLES HOSPITAL
01.2020 - 01.2021
Student Loan Program
MODE ON CONTACT CENTER
01.2020 - 01.2021
Teacher
LCS
01.2018 - 01.2019
Interpreting
HEART TO HEART HOSPITAL
01.2016 - 01.2017
AMERICAN NURSING SCHOOL