Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Prevented instances of maladaptive behavior escalation using de-escalation techniques and antecedent intervention
Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Empowered clients to self-advocate by teaching them functional communication strategies and adaptive coping mechanisms.
Worked as part of collaborative team to address changing needs of children and families.
Treated clients and families with respect and dignity.
Supported patient confidentiality in accordance with HIPAA.
Director [Former Assistant Director & Lead Teacher]
El Jardin de los Niños & The Children's Garden
Nashville, TN
08.2012 - 03.2024
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Managed daily operations while overseeing multiple locations.
Boosted client satisfaction rates through exceptional relationship management, quality of program, and prompt resolution of issues.
Created and implemented educational curriculum and staff training on curriculum.
Worked with special needs children on adapting to the school environment and created behavior support plans to give children the additional assistance they needed to thrive in our program.
Contracts Specialist
Harpeth Hills/Family Legacy
Nashville, TN
04.2008 - 12.2010
Ensured compliance with all relevant legal and regulatory requirements by staying updated on industry trends and evolving legislation.
Enhanced contract negotiation process by streamlining workflows and implementing effective communication strategies.
Conducted regular contract audits to assess performance gaps and identify areas for improvement.
Reduced contract approval times by conducting thorough reviews and promptly addressing any discrepancies or concerns.
Provided expert guidance during contract disputes resolution processes, fostering positive relationships between parties involved.
Collaborated with cross-functional teams for efficient contract development, ensuring alignment with company objectives.
Drafted, reviewed and revised contracts for accuracy and completeness.
Stored and filed contract documents in orderly, organized systems.
Monitored incoming contracts and service agreements for correct pricing and information.
Facilitated communication between involved parties to enable timely contract sign-off.
Adhered to legal and contractual requirements for compliant contract processes.
NCIC Agent - Criminal Records Specialist
Tennessee Bureau Of Investigation
Knoxville, TN
11.2005 - 03.2008
Conducted undercover operations to infiltrate criminal organizations, gathering critical intelligence that led to multiple arrests and convictions.
Facilitated intelligence sharing among law enforcement agencies by maintaining a secure database of case files and relevant information accessible to authorized personnel only.
Enhanced officer safety during field operations by providing real-time situational updates through effective use of technology platforms.
Developed strong relationships with community members, fostering trust between law enforcement officers and the public they serve.
Improved inter-agency collaboration through effective communication and information sharing with relevant law enforcement partners.
Conducted detailed background checks on potential employees, identifying individuals with criminal histories or other risk factors that could compromise agency operations or public safety.
Coordinated with other agencies during multi-jurisdictional investigations.
Prepared reports, kept investigation records, and maintained all case-related paperwork.
Followed all company policies and procedures to deliver quality work.
Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Generated reports detailing findings and recommendations.
Maintained database systems to track and analyze operational data.