Alexandra Hyland
Lancaster,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in creative media and customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Campus Customer Service Specialist
Trinity Basin Preparatory
08.2022 - 06.2023
- Addressed over 62 customer inquiries per day regarding parent and student complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Stylist
Maurices
09.2021 - 11.2021
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales 17% by analyzing customer's styling needs and recommending courses of action to boost sales.
Supervisor Assistant
Texas Tech Sports Recreational Center
05.2021 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Aided in concise customer service front desk, back desk, and over-the-phone.
- Supported Supervisor by preparing over 5 production reports per week and collating quality documentation.
Warehouse Handler Manager
FedEx
05.2020 - 08.2020
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Sorted materials for scanning to meet production goals, increasing production by 8%.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Observed safety procedures and practices to prevent injury.
Education
Bachelor’s Degree - Creative Media Industries
Texas Tech University
Lubbock, TX05.2022
Associate’s Degree - Art
El Centro College
Dallas, TX05.2019
Skills
- E-Commerce Strategy
- Customer Information Databases
- Inputting Claims
- Microsoft Office (Excel, Publisher, Word, etc)
- Mastery in Adobe Software (Photoshop, Illustrator, Premiere, etc)
- Administrative and Office Support
- Persuasive Techniques
Languages
Spanish
Native or Bilingual
Timeline
Campus Customer Service Specialist
Trinity Basin Preparatory
08.2022 - 06.2023
Stylist
Maurices
09.2021 - 11.2021
Supervisor Assistant
Texas Tech Sports Recreational Center
05.2021 - 09.2021
Warehouse Handler Manager
FedEx
05.2020 - 08.2020
Bachelor’s Degree - Creative Media Industries
Texas Tech University
Associate’s Degree - Art
El Centro College