Alexandra Hyra
Summary
With +5 years of experience working in the dental field in a variety of different roles. I am seeking to leverage my extensive background in healthcare administration and patient relations to transition into a new career field where I can apply my strong organizational skilled, communication, and problem-solving skills to make a meaningful impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Advocate / Treatment Coordinator
Primavera Dental Group
01.2023 - Current
- Successfully managed patient outreach by placing +20 outbound calls per day, addressing inquiries about treatment options, financial concerns, and scheduling of appointments ensuring satisfaction through personalized and empathetic communication
- Effectively verify patient insurance coverage utilizing both online platforms and phone inquiries to obtain the most accurate information, increasing payment of claims and providing a proactive approach to increase patient satisfaction
- Streamline the patient record keeping process by meticulously reviewing patient charts to ensure accuracy and compliance with healthcare regulations
- Enhancing office efficiency and patient care through up-to-date documentation
- Effectively schedule a wide range of appointments maintaining a productive daily schedule, and accurately collect essential patient information when scheduling appointments such as concerns, contact information, and insurance details
- Collaborate with patients and doctor to develop a personalized treatment plan that aligns with the patients expectations and desired outcome, leading to a higher rate of treatment acceptance
- Played a key role in helping the team meet daily production goals on $7,000-$10,000 by efficiently managing patient inquiries, coordinating appointments, and ensuring seamless patient flow.
Patient Service Representative / Dental Assistant
Leander Pediatric Dentistry
07.2020 - 01.2023
- Presented multiple treatment plan options to families of pediatric patients, effectively communicating risk, alternatives, and benefits to each procedure to ensure informed decision making and the highest standard of care
- Review treatment finances including insurance coverages for procedures, financing options through third-party lenders like CareCredit, and in-office loyalty programs for uninsured families, ensuring accessible and affordable care for all patients
- Verified insurance eligibility for 30-50 patients daily, carefully reviewing frequencies and limitations for various diagnostic and preventative services, resulting in optimized practice production and improved patient satisfaction
- Assessed patient needs by screening incoming phone calls, efficiently addressing scheduling requirements and providing detailed information on questions regarding treatment plans and insurance
- Assisted pediatric patients during prophylaxis cleaning appointments by reviewing medical history, addressing dental concerns, and providing tailored oral hygiene instructions, contributing to improved patient oral health outcomes
- Managed monthly mail-out marking campaigns targeting eligible families, increasing patient engagement and clinic attendance through strategic outreach efforts
- Collaborated with team members to streamline the scheduling process, ensuring an efficient and effective schedule that consistently met daily production goals of $5,000 - $7,000.
Dental Assistant/ Receptionist
Swish Dental
12.2018 - 03.2020
- Handled 8-12 patients appointments per day, obtaining dental records and effectively communicating chief complaints to doctors, ensuring personalized care during each visit
- Maintained a sterile clinical environment by thoroughly disinfecting rooms and sterilizing instruments using the ultrasonic, autoclave, and statim
- Prepared operatories for dental procedures by ensuring all necessary equipment and instruments were readily available, streamlining workflow and enhancing procedural efficiency
- Reviewed and explained doctors treatment recommendations to patients, addressing any questions or concerns about upcoming procedures, fostering patient understanding and comfort
- Oversaw patients undergoing clear aligner therapy by submitting case presentations, ensuring treatment plans are up to date, conducting bi-weekly follow up appointments with patients to monitor their treatment and ensure it is progressing as expected
- Collaborated with team members to achieve quarterly Invisalign goals by efficiently performing iTero scans to identify and highlight potential concerns such as malocclusion, contributing to successful treatment acceptance.
Assistant Store Manager
Guess Factory
08.2017 - 11.2018
- Conducted opening and closing procedures, including managing cash registers, ensuring accurate cash amounts, and preparing nightly cash deposits, maintain financial accuracy and security
- Communicated daily sales goals to associates, providing each sales associate with hourly targets to ensure the team consistently met overall daily sales objectives
- Consistently provided exceptional customer service, driving daily sales of $7,000-$12,000 on weekends and $2,000-$4,000 on weekdays, contributing to the achievement of quarterly and yearly sales goals, with a yearly sales projection exceeding $1.5 million
- Created and optimized weekly schedules for a team of 10+ employees, ensuring adequate staffing levels within allocated payroll hours
- Conducted payroll audits and submitted accurate weekly payroll reports, maintaining compliance and enhancing operational efficiency
- Managed a retail store with weekday traffic of 250-400 customers and weekend traffic of 850-1100 customers during non-holiday season, ensuring a smooth operation and high customer satisfaction
- Trained and mentored new associates on daily operating procedures, fostering a cohesive and high-performing team that consistently exceeded sales targets
- Maximized sales floor potential by analyzing best seller reports and strategically relocating merchandise during weekly floor sets to enhance product visibility and drive customer engagement
- Analyzed daily sales reports and customer feedback to provide insights to district and regional managers, identifying key merchandise requests and implementing strategies that improved business operations.
Education
Austin Community College
Round Rock, TX05.2024
Austin Dental Assisting School
Cedar Park, TXCedar Ridge High School
Round Rock, TX06.2016
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Open Dental software
- Eaglesoft software
- Modento
- Vyne Dental
- Leadership
- Interpersonal
- Communication skill
- Goal oriented
- Organized/ Detailed
Certification
- Registered Dental Assistant
- CPR Certified
- Coronal Polishing Certified
Timeline
Patient Advocate / Treatment Coordinator
Primavera Dental Group
01.2023 - Current
Patient Service Representative / Dental Assistant
Leander Pediatric Dentistry
07.2020 - 01.2023
Dental Assistant/ Receptionist
Swish Dental
12.2018 - 03.2020
Assistant Store Manager
Guess Factory
08.2017 - 11.2018
Austin Community College
Austin Dental Assisting School
Cedar Ridge High School