April Skinner
Phoenix,AZ
Summary
Accomplished patient care advocate with 9 years of experience in healthcare support, specializing in eligibility and benefits analysis. Proven ability to resolve complex issues through cross-functional collaboration and proactive problem-solving. Demonstrated success in enhancing patient experiences and training peers, leveraging strong communication and organizational skills to drive efficiency in remote settings.
Overview
13
13
years of professional experience
Work History
Patient Care Advocate
9amHealth
10.2024 - Current
- Support members with appointments, medication access, labs, and insurance navigation
- Resolve complex eligibility and coverage issues through cross-functional collaboration
- Serve as a peer resource for escalations, workflows, and training support
Benefits Analyst
Total Med Staffing Solutions
04.2023 - 08.2024
- Performed detailed benefits and eligibility reviews
- Supported prior authorizations and financial assistance processes
- Improved patient experience through proactive problem-solving
Eligibility Representative
Accredo Specialty Pharmacy
07.2021 - 02.2023
- Direct contact to Payers, Physicians, and Patients
- Prepare and review claims to ensure accuracy to payer
- Contact benefit providers to gather policy benefits and limitations
- Accurately enter data and notes found during reimbursement investigation
Insurance Specialist
McKesson
09.2020 - 02.2021
- Made outbound calls to Health care providers to verify benefits
- Investigated insurance benefits for coverage and eligibility
- Created new cases and followed up with patient's
Customer Service Representative
Progressive Leasing
Glendale, AZ
09.2018 - 04.2020
- Accepted payments for current leases and help set up payment arrangements if past due
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Courier
FedEx Office
Scottsdale, AZ
11.2016 - 09.2018
- Drove a company vehicle to perform pick-up/delivery service for FedEx Office
Special Needs Bus Driver
Washington Elementary School District #6
Phoenix, AZ
04.2013 - 11.2016
- Established and maintained good rapport with employees, students and community
- Ensured safe delivery of precious cargo to and from school
Education
High school diploma or GED - undefined
05.2004
Skills
- Customer support
- Cash handling
- Microsoft PowerPoint
- Software troubleshooting
- CRM software
- Forklift
- Communication skills
- Conflict management
- Live chat
- Technical Proficiency
- Slack
- IOS
- ICD-9
- HIPAA
- Google Docs
- Documentation review
- Word processing
- Van driver
- Salesforce
- Order entry
- Medicare
- Loan processing
- Banking
- Zendesk
- Microsoft Excel
- Medical terminology
- Databases
- Google Suite
- Workday
- Organizational skills
- Microsoft Outlook
- CSS
- Basic math
- Microsoft Word
- School Bus Driving
- GPS
- Windows
- SharePoint
- Weight handling in the workplace
- Clerical experience
- Mac OS
- Computer literacy
- Time management
- Driving
- Genesys cloud
- Data collection
- Productivity software
- English
- Order fulfillment
- Medical office experience
- Call center experience
- Computer skills
- Administrative experience
- Microsoft Office
Timeline
Patient Care Advocate
9amHealth
10.2024 - Current
Benefits Analyst
Total Med Staffing Solutions
04.2023 - 08.2024
Eligibility Representative
Accredo Specialty Pharmacy
07.2021 - 02.2023
Insurance Specialist
McKesson
09.2020 - 02.2021
Customer Service Representative
Progressive Leasing
09.2018 - 04.2020
Courier
FedEx Office
11.2016 - 09.2018
Special Needs Bus Driver
Washington Elementary School District #6
04.2013 - 11.2016