Summary

Overview

Work History

Education

Skills

References

Clearance

Timeline

Alexandra Jennings

Washington

Summary

Seeking a full-time role that offers professional challenges and allows utilization of strong interpersonal skills, effective time management, and problem-solving expertise. Recognized for adaptability, reliability, and ability to create a supportive environment. Ready to make valuable contributions to the success and efficiency of any organization or team.

Overview

years of professional experience

Work History

Optometry Assistant Office Manager

Peepers Eye Care

10.2024 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Increased sales through effective merchandising strategies and targeted promotions.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Optometry Office Manager

Pentagon Vision Center / Defense Concourse

01.2021 - 10.2024

Proficiency with common office software and customer relationship management tools
Ability to multitask, prioritize to-dos, and maintain an organized office environment
Strong written and verbal communication skills to interact with employees, clients, and vendors effectively
Ability to identify and resolve issues related to office operations, facilities, or staff
Builds relationships with colleagues, manages conflict, and fosters a positive office environment
Experience supervising staff, delegating tasks, and providing training and mentorship
Ensuring accuracy in documentation, financial transactions, and other administrative tasks
Ability to manage budgets, track expenses, and ensure financial compliance
Efficiently manages time and deadlines to ensure smooth office operations
Ability to plan and coordinate office projects, such as office moves, events, or technology upgrades
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Boosted team engagement and workplace satisfaction using managerial and motivational skills.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Optometric Technician

Eyerx

06.2017 - 01.2021

Recorded patient information in real-time during patient encounters and appointments
Documenting the patient's medical history, physical examination findings, diagnostic tests ordered, treatment plans, and other relevant information
Documented sensitive medical information about patient conditions, following HIPAA guidelines
Recorded diagnostic testing results, appointment notes, and codes to be entered into Electronic Medical Record (EMR) system for insurance claims, treatment plan assignment, billing, and future visit reference.
Leveraged full field of optometric instruments and equipment to determine patient visual acuity, amplitude of accommodation and refractive state.
Participated in quality improvement initiatives within the practice aimed at enhancing service delivery standards.
Provided exceptional patient care, consistently receiving positive feedback from patients and colleagues alike.
Calculated proper prescription employing formulas for single corrective lenses, contact lenses, prisms, aniseikonia and aphakic lenses.
Mentored optometry students during their clinical rotations, fostering professional development for future practitioners.
Collaborated with other healthcare professionals to develop comprehensive treatment plans for patients with complex eye conditions.
Prepared, justified and submitted annual optometry budget based upon estimates of space and equipment needs and projected workload.

Optician

Thompson Vision Care

05.2015 - 07.2018

Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.

Front Desk Receptionist / Check In - Check Out

Washington Eye Specialist

02.2014 - 05.2015

Answered and directed incoming calls in a professional and courteous manner
Processed and entered customer invoices and payments
Handled customer inquiries regarding billing and payment details
Received and responded to customer inquiries in a timely and professional manner
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.

Cashier

Shoppers Food

06.2011 - 08.2013

Ensured compliance with all safety regulations within the store environment.
Balanced daily transactions on a computerized point-of-sale system.
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Resolved customer complaints professionally in accordance with company policy.
Issued receipts, refunds, credits or change due to customers.