Alexandra Johnson
Cleveland,OH
Summary
Banking professional with extensive experience at KeyBank, specializing in cash handling and customer service. Demonstrated expertise in maintaining transaction accuracy and educating clients on banking products. Skilled in scheduling and team collaboration, leading to improved client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Float Teller
KeyBank
02.2025 - Current
- Processed customer transactions, ensuring accuracy in deposits, withdrawals, and check cashing.
- Maintained strict cash-handling standards while opening and closing teller drawers.
- Delivered teller services at multiple branches, adapting swiftly to varying teams and procedures.
- Assisted clients with account updates, address changes, and card or check reorders.
- Educated customers on self-service and digital banking features.
- Coordinated appointment schedules for Personal Bankers, managing cancellations and rescheduling to enhance client service.
Associate Banker
JPMorgan Chase
09.2021 - 01.2025
- Delivered personalized customer service, educating clients on banking products and services to enhance customer understanding and satisfaction
- Delivered full-service teller support including deposits, withdrawals, and check cashing
- Facilitated debit/credit card and check reorders for customers, ensuring timely processing and support
- Maintained balanced cash drawers and complied with all banking regulations
- Managed branch opening and closing procedures branch operations as scheduled
- Coordinated appointment scheduling for Personal Bankers, optimizing client engagement and service delivery
Service Member Representative
Planet Fitness
11.2022 - 04.2024
- Handled phone inquiries, conducted member check-ins, and facilitated new member sign-ups to enhance member engagement
- Updated member accounts and resolved concerns efficiently
- Welcomed members and guests, ensuring a friendly and supportive front-desk experience
- Conducted facility tours for prospective members
- Reported unresolved issues to management for further assistance
- Supported cleanliness and organization of club environment to promote a welcoming atmosphere
Guest Advocate
Target
10.2020 - 09.2021
- Provided exceptional customer service at checkout lanes and service desk, enhancing customer satisfaction
- Accurately processed cash and card transactions, ensuring smooth and efficient payment experiences
- Facilitated order pickup and Drive Up services, improving convenience for customers
- Assisted customers via phone and in person with inquiries and problem resolution
Community Outreach Associate
Oak Street Health
07.2018 - 04.2020
- Represented organization at community events and outreach programs, increasing visibility and engagement with local stakeholders
- Built and maintained relationships within the community, educating prospects on services and fostering community support
- Determined eligibility and assisted with appointment scheduling and cancellations
- Recorded vehicle mileage during events, hosted events, and conducted follow-up calls and mailings
- Collected, verified, and entered patient information accurately
Education
Associate of Arts Degree - Coursework toward
Cuyahoga Community College
Highland Hills, OHHigh School -
Cleveland Heights High School
Cleveland Heights, OHSkills
- Cash handling and balancing
- Deposits, withdrawals, and check cashing
- Customer service excellence
- Account maintenance and client education
- Scheduling and calendar management
- Transaction accuracy
- Microsoft Office proficiency
- Inventory management
- Problem solving and attention to detail
- Team collaboration and leadership
Timeline
Float Teller
KeyBank
02.2025 - Current
Service Member Representative
Planet Fitness
11.2022 - 04.2024
Associate Banker
JPMorgan Chase
09.2021 - 01.2025
Guest Advocate
Target
10.2020 - 09.2021
Community Outreach Associate
Oak Street Health
07.2018 - 04.2020
Associate of Arts Degree - Coursework toward
Cuyahoga Community College
High School -
Cleveland Heights High School