Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemerry Ordonez

Spring Valley,NY

Summary

Adept at multitasking and fostering customer loyalty, I excelled in roles at Keybank and Children’s Place Inc, enhancing service efficiency and team collaboration. My expertise in cash management and commitment to exceptional service—backed by fluency in Spanish and MS Office proficiency—drove significant improvements in customer satisfaction and operational smoothness.

Overview

9
9
years of professional experience

Work History

Float Teller

Keybank
02.2020 - 10.2024
  • Demonstrated strong attention to detail when processing checks, deposits, withdrawals, and loan payments.
  • Promoted positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
  • Facilitated smooth transitions between teller stations, minimizing downtime and disruptions to service levels.
  • Reduced waiting times for clients
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Educated customers on online banking and mobile banking applications.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Retail Sales Associate Cashier

Children’s Place Inc
06.2019 - 09.2019
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Assisted customers by answering questions and fulfilling requests.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Operated POS terminals and cash drawer balancing.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.

Sales Associate

Rockland Bakery
03.2016 - 09.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Criminal Justice

Rockland Community College
Suffern, NY

High School Diploma -

Suffern Highschool
Suffern, NY
06.2019

Skills

  • Patience and Empathy
  • Multitasking proficiency
  • Listening and Comprehension
  • Professionalism and Courtesy
  • Cash handling expertise
  • Banking Product Knowledge
  • Confidentiality and Discretion
  • Strong Work Ethic
  • Exceptional customer service
  • Cash handling and management
  • Conflict resolution techniques
  • Sales expertise
  • Spanish speaking
  • Hospitality and accommodation
  • MS Office proficient
  • Teamwork and Collaboration
  • Honest and Dependable
  • Time Management

Timeline

Float Teller

Keybank
02.2020 - 10.2024

Retail Sales Associate Cashier

Children’s Place Inc
06.2019 - 09.2019

Sales Associate

Rockland Bakery
03.2016 - 09.2016

Criminal Justice

Rockland Community College

High School Diploma -

Suffern Highschool

Similar Profiles

CREATE PROFILE
Rosemerry Ordonez