Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Borkine-Hancock

Raleigh,NC

Summary

Dedicated customer service professional with over 5 years of experience in banking, retail, and call center environments. Skilled in handling high-volume customer interactions, resolving issues with patience and professionalism. Maintaining accuracy in financial and administrative tasks. Strong communication skills, adaptable to remote work, and proficient at typing 40 WPM. Seeking a remote position where I can bring value through excellent service, attention to detail, and organizational skills.

Overview

7
7
years of professional experience

Work History

Float Teller

M&T Bank
Fishkill, New York
09.2021 - 10.2024
  • Processed customer transactions accurately and efficiently. Including deposits, withdrawals, and loan payments.
  • Assisted with account inquiries and resolved issues in a professional manner.
  • Maintained compliance with banking policies and procedures.

Customer Service Representative

Continuum
Remote, NC
04.2019 - 07.2021
  • Handled high-volume inbound calls, assisting customers with prescriptions, billing questions, and account management.
  • Provided empathetic and efficient support, ensuring customer satisfaction.
  • Documented customer interactions and followed up to guarantee timely solutions.

Assistant Customer Service Manager

Food Lion
Raleigh , NC
07.2017 - 06.2019
  • Assisted in managing daily customer service operations and team performance.
  • Analyzed customer service metrics to identify areas for improvement.
  • Trained new employees on company policies, procedures, techniques and customer service standards.

Education

High School Diploma -

Garner High
06-2014

Skills

  • Transaction processing
  • Compliance adherence
  • Cash handling
  • Account management
  • Financial reporting
  • Customer relationship management

Timeline

Float Teller

M&T Bank
09.2021 - 10.2024

Customer Service Representative

Continuum
04.2019 - 07.2021

Assistant Customer Service Manager

Food Lion
07.2017 - 06.2019

High School Diploma -

Garner High
Brianna Borkine-Hancock
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