Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Alexandra Kaplan

Laguna Niguel,CA

Summary

Expert mixologist with over 7 years of experience overseeing employees, inventory, and operations while accommodating guest concerns and requests. Personable, highly knowledgeable, team-oriented leader with background in upscale, fast-faced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender

Waldorf Astoria, Monarch Beach Resort
Dana Point, CA
07.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Applied comprehensive knowledge of wine, spirits and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Served high customer volumes during special events, nights and weekends.

Bartender

The Ritz-Carlton, Bachelor Gulch
Avon, CO
11.2013 - 06.2021
  • Developed unique seasonal cocktail menus for multiple outlets
  • Conducted cocktail menu cost analysis’ to promote profitability
  • Managed bar inventory on daily and monthly basis
  • Ordered necessary bar supplies based on seasonal demand
  • Designated learning coach and trainer for multiple outlet bars
  • Led private, educational spirit tastings in order to elevate guest experience and generate repeat business
  • Fostered close professional relationships with coworkers, guests, and property owners
  • Served as liaison for VIP and high touch hotel guests
  • Multi-unit management
  • Consecutively nominated "5 Star Employee of the Quarter" for commitment to excellence and outstanding performance
  • 1 of 64 elite bartenders worldwide invited to attend Patron Tequila Reunion at distillery in Mexico
  • Coordinated opening of highest revenue-generating restaurant on hotel property
  • Selected by company cigar vendor to attend Waste Management Open and 2015 Super Bowl based upon cigar expertise
  • Assisted with hotel banquet events for 7 years, with up to 400 guests per event
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained multiple new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Hostess and Server

Govnr’s Park Tavern
Denver, CO
11.2012 - 10.2013
  • Planned and executed large parties by organizing menus, spaces and special requests
  • Coordinated phone and walk-in reservations to strategically manage restaurant flow, food and service quality
  • Managed restaurant floor plans and server sections
  • Professionally resolved guest complaints and concerns
  • Designed monthly newsletter

Site Coordinator and Coach

US Soccer Foundation
Denver, CO
07.2012 - 08.2013
  • Coordinated with school (Kenton Elementary) and staff of Colorado Rapids for local soccer program
  • Scheduled staff and volunteers to cover all necessary duties during planned events.
  • oversaw 75 elementary children daily for afterschool programming
  • Accurately documented all onsite issues
  • Identified community resources and networked with local officials to coordinate.

Education

Journalism

University of Colorado At Boulder
Boulder, CO

Skills

  • Extensive Food, Beverage, and Cigar Knowledge
  • Mixology
  • Interpersonal Communication
  • High Level Guest Service
  • Leadership
  • Employee Mentoring
  • Inventory Management
  • Bar Operations and Logistics
  • Coaching/Mentoring

Certification

CRT Award T - Tequila

TIPS


Timeline

Bartender

Waldorf Astoria, Monarch Beach Resort
07.2021 - Current

Bartender

The Ritz-Carlton, Bachelor Gulch
11.2013 - 06.2021

Hostess and Server

Govnr’s Park Tavern
11.2012 - 10.2013

Site Coordinator and Coach

US Soccer Foundation
07.2012 - 08.2013

Journalism

University of Colorado At Boulder

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