Alexandra King
Coral Springs,FL
Summary
Congenial Senior Guest Service Associate with 3 years of experience and extensive understanding of computers and improving customer experiences. Knowledgeable about many modern reservation systems. Quick learner committed to professional, caring guest services. Offering background in conflict management and superior multitasking skills.
Overview
3
3
years of professional experience
Work History
Senior Guest Service Associate
GameStop
09.2023 - Current
- Optimized room inventory management by monitoring occupancy trends and adjusting rates accordingly to maximize revenue potential.
- Managed front desk operations during peak hours, handling high volumes of calls and walk-ins efficiently.
- Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted guests with special requests, ensuring a personalized and memorable stay experience.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain customers.
Concessions Worker
Paragon Theaters
03.2022 - 09.2023
- Maintained clean, organized workspace according to operational standards.
- Monitored inventory and notified management of deficiencies or shortages.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
Education
Associate of Science - Psychology
Broward College
Fort Lauderdale, FL05-2026
High School Diploma -
J.P. Taravella High School
Coral Springs, FL06-2023
Skills
- Data entry
- Complaint handling
- Team management
- Guest relations
- Exceptional communication
- ASI front desk
- American Sign Language certified
- Customer service
- Guest orientation
- Computer skills (Microsoft programs)
- Flexible schedule
- Data entry proficiency
American Sign Language
Attended and complete three (3) years of American Sign Language
Timeline
Senior Guest Service Associate
GameStop
09.2023 - Current
Concessions Worker
Paragon Theaters
03.2022 - 09.2023
Associate of Science - Psychology
Broward College
High School Diploma -
J.P. Taravella High School
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