Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexandra Knopf

West Des Moines

Summary

Highly motivated professional transitioning from the restaurant industry, where I honed my problem-solving and multitasking abilities. Seeking to apply these skills, along with my passion for travel and culture, to a role in the travel industry. Eager to learn and contribute to a team that values customer satisfaction and creating memorable travel experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Eggs and Jam
06.2020 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Urban Grill
08.2018 - 05.2020
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Lead Server

Wasabi
06.2017 - 08.2018
  • Cultivated warm relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

General Studies

DMACC
Ankeny, IA

Business

University of Iowa
Iowa City, IA

Business

Iowa State University
Ames, IA

High School Diploma -

Ankeny High School
Ankeny, IA
05-2010

Skills

  • Hospitality & Customer Service
  • Market Development
  • Client Relationship Building
  • Time Management
  • Problem Solving
  • Mentoring and training
  • Microsoft Office

Certification

  • Certified Travel Associate (CTA) - The Travel Institute.
  • TAP Certified Travel Agent - The Travel Institute.
  • Sabre New Hire Training - The Travel Institute.

Timeline

Server

Eggs and Jam
06.2020 - Current

Server

Urban Grill
08.2018 - 05.2020

Lead Server

Wasabi
06.2017 - 08.2018

General Studies

DMACC

Business

University of Iowa

Business

Iowa State University

High School Diploma -

Ankeny High School

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Alexandra Knopf