SAMANTHA MAYROSE
Louisville
Summary
A recent Sport Administration graduate from the University of Louisville, equipped with years of experience in hospitality, customer service, and event organization. Driven by a passion for creating unforgettable experiences for others, placing strong focus on communication, time management, and teamwork, with a knack for noticing the small details. Proven ability to thrive in fast-paced environments and manage multiple tasks simultaneously. A reliable and results-driven professional who approaches challenges with resilience and an unwavering positive attitude.
Overview
7
7
years of professional experience
Work History
Server
Texas Roadhouse
Clarksville, IN
06.2023 - Current
- Provide exceptional customer service to up to 25+ guests at a time.
- Promote a positive experience for guests, increasing guest satisfaction and fostering positive relationships.
- Embody teamwork, organization, effective communication, and time management among 40+ employees during each shift.
Campus Recreation Intern
University of Louisville
Louisville, KY
07.2025 - 12.2025
- Complete a variety of tasks involving equipment maintenance, intramural activities, and daily operational functions across a 128,000 sq/ft facility.
- Capture and edit content for social media outlets with over 6,000 followers, attracting over 100,000+ views.
- Collaborate with campus organizations to promote events and increase participation rates.
- Participate in team meeting to discuss strategy, goals, financials, marketing plans, and overall concerns.
2024 PGA Championship Hospitality Intern
PGA of America
Louisville, KY
01.2024 - 05.2024
- Greet and check in 500+ spectators into private suites throughout the week-long event.
- Assisted in daily operations, ensuring seamless guest experiences and high service standards, facilitating check-ins, and addressing guest inquiries promptly.
- Collaborated with team members and supervisors to stay up-to-date on daily operations and adapt to any rising issues.
Shift Lead
McAlister’s Deli
Jeffersonville, IN
05.2019 - 06.2023
- Maintain an organized workspace around 4 cash registers, and ensure the restaurant is up to proper sanitation standards.
- Supervise 10+ employees, working jointly to ensure a smooth shift.
- Assist general managers with day-to-day operations, balance the safe, create bank deposits, responsible for locking the store at the end of day.
Member Services Associate
Floyd County YMCA
New Albany, IN
01.2021 - 10.2022
- Welcome 500+ members daily at the front desk, ensuring all guests are proper members.
- Assist new members in creating memberships, provide tours around 82,000 sq/ft facility, and handle government documents.
Education
Bachelor of Science - Sport Administration
University of Louisville
Louisville, KY12-2025
Skills
- Hospitality & Customer Service
- Event Operations
- Guest & Fan Engagement
- Facility Operations
- Content Creation
- Financial Accountability
- Time Management
- Attention to Detail
Timeline
Campus Recreation Intern
University of Louisville
07.2025 - 12.2025
2024 PGA Championship Hospitality Intern
PGA of America
01.2024 - 05.2024
Server
Texas Roadhouse
06.2023 - Current
Member Services Associate
Floyd County YMCA
01.2021 - 10.2022
Shift Lead
McAlister’s Deli
05.2019 - 06.2023
Bachelor of Science - Sport Administration
University of Louisville