Alexandra Kon
Carlisle,PA
Summary
Strong communicator dedicated to delivering exceptional guest experiences.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Floor Manager
Appalachian Brewing Company
Mechanicsburg, PA
09.2023 - Current
- Oversaw daily operations to ensure adherence to health and safety regulations.
- Facilitated training and mentorship programs for staff on customer service best practices and operational procedures.
- Oversaw financial transaction monitoring to ensure accuracy in cash handling processes.
- Directed employee performance management, resolved issues, and enhanced efficiency.
Server and Bartender
Appalachian Brewing Company
Mechanicsburg
08.2022 - Current
- Facilitated outstanding customer experiences to enhance satisfaction in a fast-paced restaurant setting.
- Coordinated with kitchen personnel to ensure prompt and efficient food service.
- Maintained an orderly and hygienic dining environment to enhance guest experience.
- Conducted comprehensive training for new servers to enhance knowledge of menu offerings and service standards.
Lead Bartender
Grand Illusion Wine and Cider
Carlisle, PA
02.2020 - 08.2022
- Facilitated outstanding customer experiences to enhance satisfaction in a fast-paced restaurant setting.
- Coordinated with kitchen personnel to ensure prompt and efficient food service.
- Maintained an orderly and hygienic dining environment to enhance guest experience.
- Conducted comprehensive training for new servers to enhance knowledge of menu offerings and service standards.
Interim Head Coach
Penn State Harrisburg
Middletown, Pa
01.2025 - 05.2025
- Assessed performance metrics to enhance team effectiveness and support targeted coaching initiatives.
- Mentored assistant coaches, providing guidance on practice planning and athlete management.
- Coordinated recruitment efforts to attract top talent for the athletic program.
- Managed budget allocations for equipment, travel, and facility needs within the program.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Used previous game and team data to make informed decisions regarding game strategies.
Assistant Coach
Penn State Harrisburg
Middletown, PA
07.2023 - 12.2024
- Collaborated in crafting comprehensive training plans aimed at improving athletes' skills and ensuring consistent performance.
- Collaborated with head coach to analyze game strategies and improve team tactics during practices.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
- Organized and led practice sessions, ensuring effective use of time and resources for skill development.
- Provided academic support for student-athletes by holding study hall sessions and monitoring their progress throughout the school year.
- Coordinated logistics for away games including transportation arrangements, accommodations bookings, meal planning ensuring seamless experiences for the entire team.
Education
Exercise Science
Shippensburg University of Pennsylvania
Shippensburg, PASkills
- Customer service
- Performance evaluation
- Conflict resolution
- Communication skills
- Team leadership
- Decision-making
Timeline
Interim Head Coach
Penn State Harrisburg
01.2025 - 05.2025
Floor Manager
Appalachian Brewing Company
09.2023 - Current
Assistant Coach
Penn State Harrisburg
07.2023 - 12.2024
Server and Bartender
Appalachian Brewing Company
08.2022 - Current
Lead Bartender
Grand Illusion Wine and Cider
02.2020 - 08.2022
Exercise Science
Shippensburg University of Pennsylvania