Alexandra Korowin
Rockwood,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
BluePearl Veterinary Partners
11.2022 - Current
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Educated clients on insurance policies and processed insurance claims
Veterinary Receptionist + Assistant
Southpointe Vet Hospital
06.2020 - 10.2022
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Coordinated patient scheduling, check-in, check-out and collecting payment.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted in the administration or filling of medications, vaccinations, and treatments as prescribed by the veterinarian.
Clinic Assistant
VIP PetCare
02.2019 - 03.2020
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
Butler Animal Clinic
05.2019 - 11.2019
- Manage Front Desk (Check-in/out, Schedule Appts, Answer/Direct Phone Calls)
- Provide Preventative Medicine
- Interact with Clients
Veterinary Assistant Intern
Veterinary Wellness of Columbia
04.2016 - 11.2018
- Enhanced patient care by providing assistance in examinations, treatments, and surgeries.
- Increased client satisfaction by educating pet owners on preventive care measures and post-treatment instructions.
- Handled laboratory tasks such as preparing samples for testing, running bloodwork analysis machines, and recording results for veterinarian review.
- Improved clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and animal housing facilities.
Education
Bachelor of Science - Biochemistry, Cellular And Molecular Biology
University of Tennessee
Knoxville, TN05.2020
Associate of Arts -
Monroe County Community College
Monroe, MI04.2016
High school or equivalent -
Trenton High School
Trenton, MI06.2014
Skills
- Telephone etiquette
- Medical recordkeeping
- Payment processing
- Teamwork and collaboration
- Professionalism and courtesy
- Client communication
- Patience and empathy
- Claims processing
Timeline
Customer Service Representative
BluePearl Veterinary Partners
11.2022 - Current
Veterinary Receptionist + Assistant
Southpointe Vet Hospital
06.2020 - 10.2022
Receptionist
Butler Animal Clinic
05.2019 - 11.2019
Clinic Assistant
VIP PetCare
02.2019 - 03.2020
Veterinary Assistant Intern
Veterinary Wellness of Columbia
04.2016 - 11.2018
Associate of Arts -
Monroe County Community College
High school or equivalent -
Trenton High School
Bachelor of Science - Biochemistry, Cellular And Molecular Biology
University of Tennessee
Similar Profiles
Bamby MavesBamby Maves
Contolled Substance Management Omnicell at BluePearl Veterinary PartnersContolled Substance Management Omnicell at BluePearl Veterinary Partners
Isabel JonesIsabel Jones
Client Service Supervisor at BluePearl Veterinary PartnersClient Service Supervisor at BluePearl Veterinary Partners
Armelina KolenovicArmelina Kolenovic
Supervisor at BluePearl Veterinary PartnersSupervisor at BluePearl Veterinary Partners