Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victorial Pundt

Spring

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a role where I can utilize my education and experience to add immediate value to an organization.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

BluePearl Veterinary Partners
04.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Veterinary Assistant/ Receptionist

Lonestar Veterinary Animal Hospital
11.2018 - 02.2022
  • Treat sick or injured animals by filling medication prescribed by the veterinarian, assisting in setting bones, dressing wounds, starting IV catheters.
  • Communicate with clients about pets' health to maintain a strong relationship.
  • Operate diagnostic equipment, such as radiographic equipment.
  • Perform administrative tasks, such as scheduling appointments, accepting payments from clients, and maintaining business records.
  • Prepare reports concerning facility activities and animal treatment.

Ecommerce Department Manager

Walmart
05.2016 - 10.2018
  • Determine performance goals for employees and provide feedback on methods for reaching their personal milestones.
  • Resolve customer concerns by investigating the issue, answering questions, finding a solution and building a rapport.
  • Demonstrate that customers come first by serving with a sense of urgency.
  • Attend team building meetings each week to voice concerns and offer constructive feedback to others.
  • Process all sales transactions accurately and in a timely manner to ensure daily goals were met and exceeded.
  • Delegated tasks to employees based on shift requirements.

Sales floor Associate

Walmart
11.2012 - 05.2016
  • Informed customers about all product lines and services offered.
  • Restock shelves of all areas to guarantee customer satisfaction when shopping.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product purchases to meet customers' needs.
  • Use computers to produce signage.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Cashier as needed.
  • Maintained a balanced cash drawer.

Education

High School Diploma -

Chester W. Nimitz Highschool
Houston, Texas
06.2009

Skills

  • Strong communication skills - Experienced
  • Enthusiastic team player - Experienced
  • Excellent time management - Experienced
  • Providing friendly service - Experienced
  • Knowledgeable in Microsoft Office - Experienced
  • Detail oriented - Experienced

Timeline

Customer Service Representative

BluePearl Veterinary Partners
04.2022 - Current

Veterinary Assistant/ Receptionist

Lonestar Veterinary Animal Hospital
11.2018 - 02.2022

Ecommerce Department Manager

Walmart
05.2016 - 10.2018

Sales floor Associate

Walmart
11.2012 - 05.2016

High School Diploma -

Chester W. Nimitz Highschool