DANIELA CABRERA
Miami,USA
Summary
Energetic and persuasive sales professional with a strong background in aesthetics and customer-focused environments. Proven success in driving revenue growth, converting leads, and building lasting client relationships across industries, including dental cosmetics and automotive sales. Skilled in coordinating consultations, streamlining scheduling processes, and delivering high-impact service that enhances the patient or client experience. Bilingual and adept at multitasking in fast-paced, high-volume settings.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Inktel Contact Center Solutions - Sephora
Doral, FL
02.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Coordinator
CG Smile
Miami, FL
08.2023 - 01.2025
- Conducted consultations with patients, educating them on cosmetic dental procedures including veneers, whitening, and Invisalign.
- Managed treatment plans and coordinated scheduling with doctors to ensure seamless patient experience.
- Followed up with leads through CRM, increasing conversion rate by streamlining the patient onboarding process.
- Provided pricing options and financial plans to support patient decision-making and increase case acceptance.
Phone Sales Representative
South Motors Honda
Miami, FL
01.2021 - 02.2023
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Skilled in building and maintaining strong relationships with clients to foster loyalty and repeat business
- Handled 175 calls per day to address customer inquiries and concerns
- Trained newly hired top talent to fill key positions and maximize productivity
Front Desk Receptionist / Phone Sales Representative
Ocean Mazda
Miami, FL
01.2019 - 01.2020
- Manage multi-line phone system, directing calls and addressing inquiries with a high level of professionalism
- Greet and assist visitors, ensuring a professional and welcoming environment
- Schedule appointments, manage reservations, and handle administrative tasks efficiently
- Develop and maintain strong relationships with clients through personalized service and regular communication
- Resolve customer issues and complaints promptly, ensuring a high level of satisfaction
Education
Hospitality and Business Administration - undefined
Florida International University
FL04.2024
Certificate - Sales and Customer Service
Florida International University
FL08.2021
Skills
- Proficient in Microsoft Office Suite
- Experienced with multi-line phone systems
- Experienced with CRM software
- Strong organizational abilities
- Strong multitasking abilities
- Exceptional customer service skills
- Exceptional communication skills
- Bilingual (English/Spanish)
Timeline
Customer Service Representative
Inktel Contact Center Solutions - Sephora
02.2025 - Current
Sales Coordinator
CG Smile
08.2023 - 01.2025
Phone Sales Representative
South Motors Honda
01.2021 - 02.2023
Front Desk Receptionist / Phone Sales Representative
Ocean Mazda
01.2019 - 01.2020
Hospitality and Business Administration - undefined
Florida International University
Certificate - Sales and Customer Service
Florida International University