Alexandra Lagano
Auburn,MA
Summary
Compassionate professional with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Medical Assistant
New England Orthopedic Surgeons
Springfield, Massachusetts
11.2024 - Current
- Assisted physicians during examinations
- Collected patient medical histories and documented vital signs accurately.
- Educated patients on post-operative care and recovery instruction.
- Collected patient samples for laboratory testing, ensuring accuracy and compliance with protocols.
- Replaced wound dressings to promote healing and prevent infection during patient care. on wounds to prevent infection and check for healing.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to support timely treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into an electronic health record system.
- Managed patient scheduling and coordinated appointments effectively.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared examination rooms and ensured proper sterilization protocols.
Shadowing Student
Mather Hospital Northwell Health
Port Jefferson, New York
05.2023 - 09.2023
- Shadowed medical staff during rounds to observe diagnostic techniques and treatments used for patients.
- Observed patient interactions to learn effective communication techniques in healthcare settings.
- Shadowed healthcare professionals to understand patient care processes and workflows.
- Participated in team meetings with physicians and other healthcare personnel to discuss patient cases.
- Gained insight into the daily operations of a hospital or clinic environment.
- Assisted in administrative tasks to support smooth hospital operations and efficiency.
KEY HOLDER
Lacrosse Unlimited
06.2019 - 08.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Engaged in sales, inventory-taking, reconciling cash receipts and performing services for customers
- Maintained accurate records of transactions and inventory levels of purchases, sales and requisitions
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Examined merchandise to ensure that it was correctly priced and displayed
- Reviewed inventory and sales records to generate comprehensive reports for management and budget departments.
- Oversaw daily cash management procedures to maintain financial accuracy handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Patient Care Technician
Garden OBGYN
06.2022 - 09.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions.
- Assisted nurses with essential tasks, improving workflow and enabling timely patient care.
- Increased patient satisfaction through compassionate, attentive care and effective communication.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained a clean and safe environment to promote patient safety and comfort.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers while ensuring prompt responses and resolutions.
MEDICAL MISSION VOLUNTEER
Children of the Nations
11.2019 - 11.2019
- Assisted and scrubbed in surgeries including general, ENT, and ophthalmology
- Collected comprehensive medical histories and health information to support accurate diagnoses and treatment plans
- Monitored and documented patients' vital signs to ensure safety and provide timely interventions
- Inserted IVs to ensure efficient fluid administration and medication delivery before surgery
- Provided compassionate care to patients of all ages, addressing their unique needs and concerns throughout the treatment process.
Education
Bachelor of Science - Physician Assistant Studies; Minor in Chemistry
SPRINGFIELD COLLEGE
Springfield, MASkills
- Clinical documentation
- Patient care coordination
- Patient assessments
- Patient education
- HIPAA Compliance
- Crisis intervention
- Detail orientation
- Time management
- Team Collaboration
- Patient advocacy
- Medical terminology knowledge
Certification
- CPR/AED
Coursework
- Organic Chemistry
- Anatomy and Physiology
- Clinical Medicine
- Pharmacology
- Evidence Based Medicine
- Chemistry
- Biology
- Microbiology
Awards
- Academic All Conference x4 years
- The Dean's List all semesters
- Women's Lacrosse 4 year team member
References
- Philip Chandler, MD, FAAOS, 2258061042, pchandler@ospct.com, Orthopedic Spine Surgeon, Orthopedic Surgical Partners
- Martha Leen, MD, 3609086391, vhleen@aol.com, Ophthalmologist, Achieve Eye And Laser Specialties
Timeline
Medical Assistant
New England Orthopedic Surgeons
11.2024 - Current
Shadowing Student
Mather Hospital Northwell Health
05.2023 - 09.2023
Patient Care Technician
Garden OBGYN
06.2022 - 09.2022
MEDICAL MISSION VOLUNTEER
Children of the Nations
11.2019 - 11.2019
KEY HOLDER
Lacrosse Unlimited
06.2019 - 08.2023
Bachelor of Science - Physician Assistant Studies; Minor in Chemistry
SPRINGFIELD COLLEGE