Alexandra Laino
Richmond Hill
Summary
Motivated individual with experience in childcare, food service, and customer service. Committed and loyal to place of employment and ensures the best customer experience. Fast and eager learner, ready to tackle any task or job at hand.
Overview
7
7
years of professional experience
Work History
Trainer
Walt Disney World Resort
12.2023 - Current
- Improved employee performance by implementing effective training programs.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Quick Service Food Server
Walt Disney World Magic Kingdom
09.2023 - Current
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism.
- Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
- Successfully managed multiple tasks simultaneously during peak hours of operation.
- Provided friendly and professional service to customers at all times.
Dance Instructor
Spotlight Dance Factory
09.2017 - 08.2023
- Provided a safe, comfortable, and stimulating environment for children
- Designed and implemented lesson plans to teach the fundamentals of dance
- Created relevant and creative dance routines for children with ages ranging 3 to 15.
Hostess/Customer Service
Crab du jour
07.2020 - 08.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Seated guests according to seating availability and party size, and ensured 100% of the tables had menus, place settings, and napkins available
- Answered phones to schedule, confirm, and cancel reservations, provide information about operating hours, and to take to-go orders.
Sales Associate (Seasonal)
Cherry Hill Programs
11.2019 - 12.2019
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the experience
- Established personal connections with customers, exceeding customer service expectations
- Created a fun and enjoyable interactive experience for children.
Education
Interdisciplinary Studies -
Molloy University
Rockville Center, NY05.2023
High School -
Academy for Careers in Television and Film
Long Island City, NY06.2019
Skills
- Customer service
- Time management
- Communication skills
- Performance Background
- Creativity
- Critical Thinking
- Decision-Making
- Student Engagement
Timeline
Trainer
Walt Disney World Resort
12.2023 - Current
Quick Service Food Server
Walt Disney World Magic Kingdom
09.2023 - Current
Hostess/Customer Service
Crab du jour
07.2020 - 08.2021
Sales Associate (Seasonal)
Cherry Hill Programs
11.2019 - 12.2019
Dance Instructor
Spotlight Dance Factory
09.2017 - 08.2023
Interdisciplinary Studies -
Molloy University
High School -
Academy for Careers in Television and Film