Alexandra Lashinski
Church @ The Springs
Belleview,FL
5
years of professional experience
I have experience in professional customer experiences created by having positive interactions and enhancing satisfaction through effective teamwork and adaptability. I have learned many strong problem-solving skills and communication abilities while embracing new challenges. I have years of building rapport with many different individuals who became my regulars and gave repeated business. I am a quick learner who is able to adapt to new environments and challenges.
Work History
Ice Cream Server
3 Months- Served ice cream products and built customized desserts based on customer preferences.
- Restocked toppings, cones, mix-ins, and packaged items to support continuous service.
- Maintained clean, organized service counters, display cases, and seating areas.
- Built rapport with customers to ensure they felt welcome and comfortable in the environment.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Resolved customer complaints with empathy and professionalism, restoring satisfaction.
- Improved team morale with a positive attitude and support during peak hours.
- Assisted customers with flavor selections, portion choices, and menu questions.
- Resolved routine customer concerns professionally and maintained friendly guest interactions.
- Greeted incoming customers and provided reliable, friendly customer service.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
Preschool Teacher
2 Years 8 Months- Planned age-appropriate lessons aligned with preschool ministry curriculum and developmental goals.
- Guided behavior using positive reinforcement and consistent classroom expectations.
- Organized transitions, snack times, and cleanup routines to keep classroom running smoothly.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children's social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Assisted and supervised 6-8 children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Worked with teaching staff to evaluate individual progress and adapted to recommend appropriate learning plans.
- Modeled positive behavior and communication skills for students.
- Maintained composure during stressful times.
- Helped develop problems solving skills in a calming manner.
- Created professional work connections with other teachers to support the children.
Infant Teacher
1 Year 5 Months- Planned developmentally appropriate activities supporting infant sensory, motor, and early language growth.
- Communicated effectively with parents regarding infant routines, milestones, and classroom updates.
- Documented daily feedings, naps, diaper changes, and developmental observations accurately.
- Maintained clean, safe classroom environment aligned with child care licensing standards.
- Managed responsive care for individual needs, comfort, and soothing transitions throughout the day.
- Monitored infants continuously to ensure safety, supervision, and prompt intervention.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child's wellbeing.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
Sales Agent
3 Years 4 Months- Explained product features, pricing, and service options to prospective customers.
- Responded to customer inquiries and resolved objections with clear, accurate information.
- Qualified incoming leads and routed prospects to appropriate sales channels.
- Maintained CRM records with updated contact details, notes, and follow-up actions.
- Scheduled sales appointments and coordinated communication between prospects and representatives.
- Followed up with leads to support conversion and maintain pipeline activity.
- Collaborated with sales team to improve response times and customer experience.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of health insurance plans or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Attended monthly sales meetings and quarterly sales trainings.
Server/ Host/To-Go Specialist
1 Year- Delivered attentive table service to senior residents, ensuring accurate meal orders and timely course delivery.
- Communicated dietary restrictions and special requests clearly with kitchen staff to support resident safety and satisfaction.
- Assisted with menu presentation, daily specials, and beverage service to create a welcoming dining experience.
- Set up and reset dining areas according to service standards, maintaining clean and organized guest spaces.
- Collaborated with dining team to coordinate smooth meal periods and maintain efficient service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintained positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized the table turnover rate by managing reservations and seating arrangements.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
- Managed seating assignments and waitlists to support smooth meal service flow.
- Answered phone inquiries and handled reservations with professionalism and accuracy.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area regularly.
- Completed daily side work and opening and closing duties without fail.
Bagger
3 Months- Bagged groceries carefully to protect fragile items and maintain customer satisfaction.
- Assisted customers with carrying purchases to vehicles and loading bags.
- Retrieved shopping carts from parking areas and returned them to the front end.
- Maintained clean, organized checkout areas to support efficient store operations.
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to the proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
Ice Cream Server
5 Months- Prepared specialty sundaes, shakes, and cones while supporting fast-paced service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Followed food safety and sanitation procedures while handling frozen products.
- Restocked toppings, cones, mix-ins, and packaged items to support continuous service.
Education
High School Diploma
- Graduated with high honors.
- Took a entrepreneurship class.
- Took OJT and worked while being in school my senior year.
- 3.6 GPA
Skills
Customer service
Team collaboration
Empathy and patience
Handling complaints
Speed and efficiency
Cleaning and sanitizing
Quality assurance
Dependability and responsibility
Problem-solving
Peer support
Friendly and outgoing
Timeline
Ice Cream Server
Haagen Dazs
07.2026 - CurrentRead More
Preschool Teacher
Church @ The Springs
02.2024 - CurrentRead More
Infant Teacher
Creative Beginnings
09.2023 - 02.2025Read More
Sales Agent
Better Place
06.2023 - 2023Read More
Server/ Host/To-Go Specialist
Lakeview Terrace - A CCRC Retirement Community
06.2022 - 06.2023Read More
Bagger
Publix
02.2022 - 05.2022Read More
Ice Cream Server
Old School Icecream
05.2021 - 10.2021Read More
Eustis High School
High School Diploma
Read More