ALEXANDRA LEE
WILDWOOD,UNITED STATES
Summary
Resourceful individual offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Marketing and Estate Specialist
National Rarities
09.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collaborated with internal departments to align marketing campaigns.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and managed relationships with key clients and partners to drive growth.
- Developed and implemented strategies to optimize digital marketing campaigns.
- Achieved sales and referral goals by developing positive customer experience.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
Lush, Des Pres
10.2017 - 09.2022
- Served as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Maintained a positive attitude despite any hurdles.
- Exhibited excellent self-discipline and self-management skills.
- Worked with a humble attitude and a willingness to learn.
- Become versed in products and their active ingredients in store.
- Demo products for customers.
- Negotiated and closed deals with minimal oversight.
- Reset store displays for special events and seasonal merchandise changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Clarkson Jewelers
01.2020 - 11.2020
- Processed payments and maintained accurate drawers to meet financial targets.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Sales Associate Specialist
Pets At Home
01.2017 - 10.2018
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
Education
Diamond Essentials - Diamonds
Gemological Institute of America
Carlsbad, CA11.2023
Gem Stone Essentials - Gemmology
Gemological Institute Of America
Carlsbad, CA03.2020
Jewellery Essentials - Gemmology
Gemological Institute Of America
Carlsbad, CA02.2020
Associates Degree - Global Studies
Leeds Metropolitan University
09.2018
Skills
- Excellent Communication Skills
- Loss Prevention
- Inventory Control Procedures
- Sales Goals
- Visual Merchandising
- Working collaboratively
- Analytical
- Key Performance Indicators (KPIs)
- Microsoft Outlook
- Microsoft SharePoint
- Campaign Implementation
- Social Media Technologies
- Content Development
- Fundraising
- Supply Management
- Quality Assessment
- Time management
- Training and development
- Interpersonal skills
- Customer service
- Market research
- Budget management
Timeline
Marketing and Estate Specialist
National Rarities
09.2022 - Current
Sales Associate
Clarkson Jewelers
01.2020 - 11.2020
Sales Associate
Lush, Des Pres
10.2017 - 09.2022
Sales Associate Specialist
Pets At Home
01.2017 - 10.2018
Diamond Essentials - Diamonds
Gemological Institute of America
Gem Stone Essentials - Gemmology
Gemological Institute Of America
Jewellery Essentials - Gemmology
Gemological Institute Of America
Associates Degree - Global Studies
Leeds Metropolitan University
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