Alexandra Lopez
Kennesaw,GA
Summary
Dynamic leader with a proven track record at Hand And Stone, adept at building customer relationships and spearheading innovative spa services to boost sales. Excels in multitasking and team-building, with strong organizational abilities, ensuring high client satisfaction and repeat business. Expert in strategic marketing and communication, significantly enhancing customer engagement and profitability.
Overview
8
8
years of professional experience
Work History
Assistant Spa Manager
Hand And Stone
Marietta, GA
07.2021 - Current
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
- Fostered strong relationships with clients, resulting in increased repeat bookings and referrals.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Utilized promotions, print and digital marketing to attract new clients.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Business Owner
Alexandra Lopez - Lavishly Alex
Kennesaw, GA
05.2020 - Current
- Created strong customer relationships through excellent communication and attentive service.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profits.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared annual budgets with controls to prevent overages.
- Created my own skincare products
- Utilized skin to help determine customers' skin conditions.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
Cashier
Home Depot
Cartersville, GA
02.2016 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Kennesaw Mountain High School
Kennesaw, GAGeorgia Highlands College
Rome, GASkills
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational and problem-solving skills
- Sales process
Timeline
Assistant Spa Manager
Hand And Stone
07.2021 - Current
Business Owner
Alexandra Lopez - Lavishly Alex
05.2020 - Current
Cashier
Home Depot
02.2016 - 12.2019
Kennesaw Mountain High School
Georgia Highlands College